Elizabeth Palmer
Hyannis
Summary
Critical thinker and a proactive problem solver with extensive experience in retail and customer service. Team building skills to ensure productivity with clear expectations and goals for staff. A strong desire for challenges and a want to learn new things to experience new opportunities. Performs well under stress and in fast paced environments, also can receive training at a proficient standard. Strong organization skills, very reliable and always with a good attitude.
Overview
14
14
years of professional experience
Work History
Lumber Products Specialist
Stonewood Products
03.2023 - Current
- Oversees operations for specific brands with in company - ex. Cape Cod Shower Kits; Everblue Pavers; Sandy Neck Traders.
- Handles all customer service resolutions in a pleasant and timely manor.
- Works with Senior Lumber Buyer to bringing in new products for the company.
- Works with Marketing department on promoting new products coming in, as well as helping coordinate social media posts.
- Assists sales team with quoting, pitching, and providing accurate product information.
- Out bound selling - targeting specific buyer groups to bring in new business for the company.
Store Manager
Shoe Dept. Encore
10.2022 - 03.2023
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Reviewed and monitored scheduling, and payroll projections to prepare for the best profit opportunities
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Protected store from loss or theft by setting and enforcing clear security policies
- Supervised guests at front counter, answering questions regarding products
- Managed inventory control, cash control and store opening and closing procedures
- Rotated merchandise and displays to feature new products and promotions
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Recruited, hired and trained all incoming staff members
- Merchandising and marketing of products
Assistant Grocery Manager
Shaw's Supermarket
08.2021 - 09.2022
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection
- Engaged customers and provided very high level of service and support, helping find desired products and items
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions
- Orchestrated performance-oriented environment by closely supporting team members
- Performed key tasks to promote inviting grocery store appearance
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion
- Introduced new methods, practices and systems to reduce turnaround time
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers
- Prepared weekly schedule for staff members and managed payroll expectations
- Thoroughly trained any new employees for the department
- Regularly used powered industrial trucks safely, also maintained and inspected them on a daily basis
Drive Up and Go Lead
Shaw's Supermarket
01.2021 - 08.2021
- E-commerce based, shopped grocery orders for customers
- Extensive over the phone customer service to ensure proper item selection for orders
- Coached all staff members on efficient practices in order to reach goal requirements
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
- Reported on updates to project specifications and progress
- Managed schedules, accepted time off requests and found coverage for short shifts
- Maintained exceptional organization skills in the department in order to process paper work accurately and efficiently
Dairy Clerk
Shaw's Supermarket
08.2020 - 01.2021
- Handled large dairy section by maintaining section cleanliness, product rotation and displays
- Restocked cases with new merchandise and removed expired items for proper disposal
- Answered customer questions about products and services, helped locate merchandise and promoted key items
- Identified unsafe conditions and notified store management for correction
- Answered questions from customers and discussed new products placed in dairy cases
- Trained new dairy clerks on rotation systems, product management and customer service
- Checked and logged temperatures in cases and coolers to maintain proper settings
- Stayed current with present, seasonal and special promotions
- Checked department signage and confirmed proper pricing, making sure sale items accurate
Key Holder
Shoe Dept. Encore
01.2017 - 05.2020
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising
- Oversaw store operations by counting cash drawers, and supervising staff
- Managed customer needs and delegated tasks to employees for optimal coverage
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance
- Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on
- Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures
- Streamlined opening and closing procedures as integral member of store staff
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices
- Engaged with customers to build rapport and promote long-term loyalty for increased sales
Laborer
JS Property Maintenance
04.2015 - 01.2017
- Performed maintenance and repair of buildings and facilities
- Performed general housekeeping and cleaning tasks
- Utilized construction tools and machinery to effectively complete job site projects
- Regularly performed basic landscaping and construction tasks with a crew
- Worked in the office organizing jobs and delegated tasks to the teams each day
Sales Lead
Aeropostale
04.2011 - 04.2015
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Monitored sales team performance and provided constructive feedback
- Used POS system to process sales, returns, online orders and gift card activations
- Up-sold and cross-sold products effectively, driving sales and increasing revenue
- Increased sales and customer satisfaction through personalized servicing
- Trained, coached and mentored new sales associates for maximum performance
Education
GED -
Barnstable Highschool
Barnstable, MASkills
- Team leadership and coaching
- Relationship building and management
- Merchandising
- Staff training and development
- Operations
- Staff Management
- Organization
- Expert problem solving
Skills
Excellent, Excellent, Excellent, Excellent, Excellent, Excellent, Excellent
Timeline
Lumber Products Specialist
Stonewood Products
03.2023 - Current
Store Manager
Shoe Dept. Encore
10.2022 - 03.2023
Assistant Grocery Manager
Shaw's Supermarket
08.2021 - 09.2022
Drive Up and Go Lead
Shaw's Supermarket
01.2021 - 08.2021
Dairy Clerk
Shaw's Supermarket
08.2020 - 01.2021
Key Holder
Shoe Dept. Encore
01.2017 - 05.2020
Laborer
JS Property Maintenance
04.2015 - 01.2017
Sales Lead
Aeropostale
04.2011 - 04.2015
GED -
Barnstable Highschool
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