Elizabeth Resto
Fitchburg
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
20
20
years of professional experience
Work History
Senior AOP Receptionist
Community Healthlink
Leominster, MA
08.2023 - Current
- Managed front desk operations, ensuring seamless visitor experiences and prompt service delivery.
- Coordinated multi-line phone systems, efficiently directing calls to appropriate departments.
- Maintained accurate appointment schedules, optimizing office workflow and reducing conflicts.
- Facilitated communication between clients and staff, enhancing customer satisfaction and engagement.
- Assisted in administrative tasks, contributing to overall office productivity and efficiency improvements.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Assistant Manager of Elderly Housing
Fitchburg Housing Authority
50 Day Street
06.2020 - Current
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Worked with team leaders to arrange schedules based on production requirements and available resources.
- Created and updated tenant's records and digital files to maintain current, accurate and compliant documentation.
- Built and strengthened relationships with vendor representatives in order to maintain consistent supplies.
- Communicated with staff, tenants and healthcare providers to encourage highest quality of service.
- Answered constant flow of tenants calls with minimal wait times.
- Assisted tenants with setting appointments, recertification paperwork.
- Responded proactively and positively to rapid change.
- Answered average of 50 or more calls, emails and faxes per day, addressing tenants inquiries, solving problems and providing product information.
School Bus Monitor
Van Pool Transportation
Fitchburg, MA
06.2017 - 07.2019
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Communicated information to parents to promote good communication and transparency.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
- Kept student personal and medical information in strictest confidence.
- Secured special seats and restraint devices used by students.
- Assisted driver in monitoring and managing student behaviors to promote safety.
Sales Associate
Dunkin' Donuts
Leominster, MA
02.2012 - 07.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
- Issued receipts and processed refunds, credits or exchanges.
Front Desk Receptionist
Cleghorn Neighborhood Center
Fitchburg, MA
01.2006 - 06.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Scheduled and confirmed appointments and meetings for senior management team.
- Used internal software to process reservations, check-ins and check-outs.
- Promoted local entertainment and sporting events and offered details to assist patrons.
Education
GED -
Mount Wachusett Community College
Leominster, MA05.2017
Skills
- Organization skills
- Time management
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Data inputting
- Multi-line telephone operation
- Positive and professional
- Computer proficiency
Timeline
Senior AOP Receptionist
Community Healthlink
08.2023 - Current
Assistant Manager of Elderly Housing
Fitchburg Housing Authority
06.2020 - Current
School Bus Monitor
Van Pool Transportation
06.2017 - 07.2019
Sales Associate
Dunkin' Donuts
02.2012 - 07.2017
Front Desk Receptionist
Cleghorn Neighborhood Center
01.2006 - 06.2012
GED -
Mount Wachusett Community College