Elizabeth Teffera
Cambridge
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Manager
Addis Cafe
12.2022 - 07.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved marketing to attract new customers and promote business.
Waitress
Russel House Tavern
06.2022 - 12.2022
- Required a knowledge of food, wine, local beer, craft cocktails, allergens, basic production processes, taking orders, catering orders, stocking inventory, maintaining a clean work station, and accurate money handling
- As well as maintaining a professional and friendly demeanor in
Garage Attendant
Pilgrim Parking
10.2019 - 07.2022
- Demanded that I be able to valet park and manage cars so that maximum optimal occupancy in garage is achieved while abiding by safety procedures
- Maintaining a daily log report, performing repairs on parking equipment if required, de-escalating as well as properly reporting incidents, and administering all cash collection for facility.
Food Runner
Restaurant Dante
05.2019 - 04.2020
- Responsible for maintaining the upkeep of the establishment
- Bussing tables, sweeping floors, and preparing tables for turnovers
- Included running food and a familiarity with the kitchen and it’s system of operating
- Required collaborating with chefs, cooks, servers, as well as striving to meet customer requests
- Whilst here I occasional ly served tables myself.
Front of House
Blackbird Doughnuts
07.2019 - 02.2020
- Cambridge — Front of House, Required knowledge of the menu, allergens, basic production processes, taking orders, catering orders, stocking inventory, maintaining a clean work station, and accurate money handling.
Front of House
Pokeworks
03.2018 - 03.2019
- Located in the center of Harvard Square, at the time the establishment was new and fairly busy so the expectation as a worker was to manage orders quickly, multitask, and switch between the roles of prepping food, being a cashier, & cleaning.
Education
Bachelor of Arts - Journalism
University of Massachusetts Boston
BostonHigh School Diploma -
Cambridge Rindge & Latin
Cambridge05.2020
Skills
- Assist Customers
- Complex Problem-Solving
- Transactions and Cash Handling
- Item Promotion
- Service Prioritization
Accomplishments
- NAACP Race and Social Justice Scholarship awarded to proven advocates for change
Languages
English
Native or Bilingual
Amharic
Native or Bilingual
Spanish
Professional Working
American Sign Language
Limited Working
Timeline
Manager
Addis Cafe
12.2022 - 07.2023
Waitress
Russel House Tavern
06.2022 - 12.2022
Garage Attendant
Pilgrim Parking
10.2019 - 07.2022
Front of House
Blackbird Doughnuts
07.2019 - 02.2020
Food Runner
Restaurant Dante
05.2019 - 04.2020
Front of House
Pokeworks
03.2018 - 03.2019
Bachelor of Arts - Journalism
University of Massachusetts Boston
High School Diploma -
Cambridge Rindge & Latin
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