Elizabeth Toscano
Worcester
Summary
Dynamic dental assistant with a proven track record at Worcester Kids Pediatric Dentist, excelling in patient care coordination and infection control compliance. Skilled in Dentrix and effective communication, I fostered a loyal patient base through empathetic service, ensuring seamless operations and high-quality care in a fast-paced environment. Compassionate professional with background in dental support services, known for high productivity and efficient task completion. Possess specialized skills in patient care coordination, dental procedure preparation, and infection control protocols. Excel at communication, empathy, and teamwork, ensuring positive patient experiences and smooth clinic operations. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
10
10
years of professional experience
Work History
Dental Assistant
Worcester Kids Pediatric Dentist
Worcester
08.2021 - 09.2022
- Conducted routine maintenance of equipment used in dentistry operations.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Ensured compliance with infection control policies and procedures.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Explained dental services and payment plans to help patients make informed decisions.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
Warehouse Inbound Receiving Clerk
McKesson
Northborough
12.2012 - 06.2021
- Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages
- Worked with vendors to schedule more than 18 daily deliveries and 110 weekly deliveries
- Conducted research to address shipping errors and packaging mistakes
- Maintained effective and on-schedule delivery of medical and surgical packages, identifying and selecting optimal shipping methods to meet targets
- Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets
- Handled day-to-day shipping and receiving overseeing more than 200 packages per day
- Received incoming shipments, compared contents against associated records and transmitted to proper department
- Conducted daily counts and audits of inventories to identify and resolve discrepancies in records
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders
- Maintained effective and on-schedule delivery of Truck Load and LTL packages, identifying and selecting optimal shipping methods to meet targets
Education
Dental Radiology Certification -
Mount Wachusett Community College
Gardner, MA01.2022
Certified Dental Assistant -
Massachusetts Board of Health
Worcester, MA01.2022
High School Diploma -
Home Schooled
Zimmerman, MN01.2006
Skills
- Shipment planning
- Vendor relationship management
- Microsoft Office
- Clerical
- Customer Service
- Good listening skills
- Detail-oriented
- Data management
- Flexible & Adaptable
- Basic math
- Customer service
- Patient education
- Team collaboration
- Time management
- Record keeping
- Inventory management
- Problem solving
- Effective communication
- Attention to detail
- Team collaboration abilities
- Patient care coordination
- Dental staff support
- Patient services
- Dentrix proficiency
- Professionalism and etiquette
- Appointment scheduling
- Strong writing and verbal skills
- Emergency response preparedness
- Cross-training capabilities
- Regulatory compliance
- Restorative procedures
- Pediatric dental care
- Exam room setups
- Patient schedule management
- Continuing education commitment
- Data confidentiality measures
- Proficient in [software]
Timeline
Dental Assistant
Worcester Kids Pediatric Dentist
08.2021 - 09.2022
Warehouse Inbound Receiving Clerk
McKesson
12.2012 - 06.2021
Dental Radiology Certification -
Mount Wachusett Community College
Certified Dental Assistant -
Massachusetts Board of Health
High School Diploma -
Home Schooled
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