Ella Bower

• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
• Monitored safety of guests in and around swimming pool.
• Provided friendly customer service to guests and addressed concerns.
• Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
• Attentively monitored swimmers to identify distress.
• Upheld hygiene standards in pool and surrounding area.
• Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
• Improved response times by conducting thorough lifeguard drills and training sessions.
• Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
• Promoted water safety awareness with educational presentations to community groups.

• Built strong relationships with clients through attentive service, leading to repeat business and referrals.
• Emphasized product specifications to meet customer needs.
• Increased customer satisfaction by addressing and resolving issues promptly and professionally.
• Assisted call-in customers with questions and orders.
• Described product highlights and benefits to help guide purchasing decisions.
• Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
• Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Implemented rewards program that encouraged repeat business and strengthened customer relationships.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Food safety

• Ensured compliance with food safety regulations to maintain a clean and safe environment.
• Built strong relationships with customers, fostering loyalty and repeat business.
• Managed inventory and maintained an organized store environment, reducing stock discrepancies and enhancing visual appeal.
• Utilized strong communication skills to effectively upsell relevant add-on products or services during transactions.
• Contributed ideas during team meetings aimed at improving overall store performance through enhanced operational procedures.
• Conducted product demonstrations, highlighting key features to drive sales results.

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Answered customer questions about hours, seating, and menu information.