Ella Hersey
Fitchburg
Summary
Dynamic and approachable professional committed to delivering exceptional customer service in event settings. Quickly learns new concepts and effectively applies customer service techniques to enhance client experiences. Eager to leverage and further develop communication skills and organizational abilities in a fast-paced environment. Passionate about contributing positively to team success while ensuring customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service
Wachusett Mountain
Princeton, MA
11.2023 - Current
- Oversaw ticket sales operations and responded to customer questions to ensure satisfaction and smooth transactions.
- Delivered superior customer service by responding to inquiries and complaints.
- Managed high-volume call operations while maintaining quality service standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Youth Lacrosse Referee
Mass Bay Youth Lacrosse
Leominster, MA
04.2020 - 07.2023
- Created an engaging and equitable playing environment for young lacrosse participants. Enhanced players' understanding of game rules through on-field teaching moments.
- Enforced game rules to ensure fair play and sportsmanship among youth players.
- Coordinated with coaches and parents to address concerns and maintain clear communication.
- Mentored junior referees, providing guidance on officiating techniques and decision-making.
Education
General Studies -
Leominster High School
Leominster, MA06-2025
Bachelor of Science - Pathobiology
University of Connecticut
Storrs, CT05-2029
Skills
- Call center customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
Accomplishments
2 Medical Missions to the Dominican Republic to provide healthcare to underserved communities.
Timeline
Customer Service
Wachusett Mountain
11.2023 - Current
Youth Lacrosse Referee
Mass Bay Youth Lacrosse
04.2020 - 07.2023
General Studies -
Leominster High School
Bachelor of Science - Pathobiology
University of Connecticut