Megan Mulholland
Dublin
Summary
A highly driven and results-oriented professional with a proven track record in customer relationship management, cold calling, and sales performance. I bring exceptional interpersonal skills and a natural ability to build strong rapport with clients, ensuring outstanding customer service and a memorable customer experience at every touchpoint. Skilled in problem-solving and appointment scheduling, I thrive in fast-paced environments where attention to detail, organization, and multitasking are essential. A dependable team player who consistently contributes to collective success, I excel in balancing multiple priorities while maintaining a focus on delivering results. Passionate about driving growth through meaningful client interactions and committed to exceeding performance goals with integrity and professionalism.
Overview
6
6
years of professional experience
Work History
Personal Assistant
Amy Wade and Co
Dublin
10.2024 - 05.2025
- Managed and prioritized daily schedules, ensuring efficient allocation of the executive's time.
- Scheduled and confirmed appointments, preventing scheduling conflicts and optimizing time management.
- Managed and prioritized daily schedules, ensuring efficient allocation of executive's time.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Performed calendar management and scheduling of appointments for the executive.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
- Assisted in planning and coordinating events, from small meetings to large corporate gatherings.
- Assisted with special projects as needed by researching topics, organizing data, summarizing findings.
Customer Service Representative
Capita
Dublin
11.2024 - 04.2025
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided accurate information about products and services to customers.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Sales Assistant
Centra
Dublin
05.2023 - 07.2023
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Accepted and completed cash, check and credit card payments.
- Answered customer inquiries regarding product features, pricing, and availability.
- Processed transactions quickly and accurately, maintaining a balanced cash drawer.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
Sales Specialist
Lifestyle Sports & Leisure Shops
Dublin
04.2022 - 10.2022
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recruited, hired and trained new hires to optimize profitability.
- Developed key customer relationships to increase sales.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Sales Specialist
JD Sports Fashion
Dublin
10.2021 - 03.2022
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Negotiated deals and handled complaints or objections.
- Reduced process lags by training employees on best practices and protocols.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated equipment and machinery according to safety guidelines.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
Sales Assistant
JD Sports Fashion
Dublin
12.2020 - 01.2021
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Handled returns and exchanges according to company policies.
- Answered customer inquiries regarding product features, pricing, and availability.
- Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
- Built and maintained relationships with peers and upper management to drive team success.
- Greeted customers and provided assistance with product selection.
- Replenished merchandise on shelves as needed throughout the day.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Helped customers find specific products, answered questions, and offered product advice.
- Managed cash register transactions accurately and efficiently.
- Maintained cleanliness of the sales floor area at all times.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
Christmas Sales Assistant
Pippa.ie
Dublin
11.2019 - 01.2020
- Part time job in the pop - up shop POCO by Pippa O'Connor
- Managed closing duties such as counting cash drawer totals, cleaning checkouts area.
- Answered store and merchandise questions and led customers to wanted items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
- Answered customer inquiries regarding product features, pricing, and availability.
- Handled returns and exchanges according to company policies.
- Computed purchases and received and processed cash or credit payment.
- Greeted customers and provided information regarding products and services.
- Promoted clean, organized and inviting environment for customers by implementing and maintaining merchandise visual standards and techniques.
Education
Business and Accounting -
Dunboyne College of Further Education
05.2022
Introductory Certificate - financial and management accounting
Instituto Cervantes
Dublin01.2021
Pre-Business & Marketing -
Dunboyne College of Further Education
05.2020
Skills
- Cinc
- KVcore
- Business-to-Business (B2B)
- Negotiation
- Inbound Lead generation
- Customer Relationship Management
- Business Law
- Income Tax
- Cold Calling
- Microsoft Word
- Customer Service
- Retail
- Presentation Skills
- Leadership
- Interpersonal Skills
- Problem Solving
- Organization Skills
- Teamwork
- Sales Performance
- Customer Experience
- Calendar management
- Appointment scheduling
- Customer service
- Problem solving
- Research skills
- Task prioritization
- Team collaboration
- Attention to detail
- Research and analysis capabilities
- Dedicated team player
- Multi-task management
- Travel arrangements
- Detail-oriented mindset
- Administrative support
- Excellent communication skills
Languages
- English
- Spanish
Personal Information
- Place of Birth: Dublin
- Date of Birth: 09/13/01
- Gender: Female
- Nationality: Irish
Languages
English
First Language
Spanish
Intermediate
B1
Timeline
Customer Service Representative
Capita
11.2024 - 04.2025
Personal Assistant
Amy Wade and Co
10.2024 - 05.2025
Sales Assistant
Centra
05.2023 - 07.2023
Sales Specialist
Lifestyle Sports & Leisure Shops
04.2022 - 10.2022
Sales Specialist
JD Sports Fashion
10.2021 - 03.2022
Sales Assistant
JD Sports Fashion
12.2020 - 01.2021
Christmas Sales Assistant
Pippa.ie
11.2019 - 01.2020
Business and Accounting -
Dunboyne College of Further Education
Introductory Certificate - financial and management accounting
Instituto Cervantes
Pre-Business & Marketing -
Dunboyne College of Further Education
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