Summary
Overview
Work History
Education
Skills
Websites
Languages
Personal Information
Languages
Timeline
Generic

Megan Mulholland

Dublin

Summary

A highly driven and results-oriented professional with a proven track record in customer relationship management, cold calling, and sales performance. I bring exceptional interpersonal skills and a natural ability to build strong rapport with clients, ensuring outstanding customer service and a memorable customer experience at every touchpoint. Skilled in problem-solving and appointment scheduling, I thrive in fast-paced environments where attention to detail, organization, and multitasking are essential. A dependable team player who consistently contributes to collective success, I excel in balancing multiple priorities while maintaining a focus on delivering results. Passionate about driving growth through meaningful client interactions and committed to exceeding performance goals with integrity and professionalism.

Overview

6
6
years of professional experience

Work History

Personal Assistant

Amy Wade and Co
Dublin
10.2024 - 05.2025
  • Managed and prioritized daily schedules, ensuring efficient allocation of the executive's time.
  • Scheduled and confirmed appointments, preventing scheduling conflicts and optimizing time management.
  • Managed and prioritized daily schedules, ensuring efficient allocation of executive's time.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Performed calendar management and scheduling of appointments for the executive.
  • Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
  • Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
  • Assisted in planning and coordinating events, from small meetings to large corporate gatherings.
  • Assisted with special projects as needed by researching topics, organizing data, summarizing findings.

Customer Service Representative

Capita
Dublin
11.2024 - 04.2025
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Provided accurate information about products and services to customers.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Sales Assistant

Centra
Dublin
05.2023 - 07.2023
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Ensured that all promotional materials were properly displayed in their designated areas.
  • Accepted and completed cash, check and credit card payments.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Processed transactions quickly and accurately, maintaining a balanced cash drawer.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.

Sales Specialist

Lifestyle Sports & Leisure Shops
Dublin
04.2022 - 10.2022
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Recruited, hired and trained new hires to optimize profitability.
  • Developed key customer relationships to increase sales.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.

Sales Specialist

JD Sports Fashion
Dublin
10.2021 - 03.2022
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Negotiated deals and handled complaints or objections.
  • Reduced process lags by training employees on best practices and protocols.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Operated equipment and machinery according to safety guidelines.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Assisted with customer requests and answered questions to improve satisfaction.

Sales Assistant

JD Sports Fashion
Dublin
12.2020 - 01.2021
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Handled returns and exchanges according to company policies.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Greeted customers and provided assistance with product selection.
  • Replenished merchandise on shelves as needed throughout the day.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Managed cash register transactions accurately and efficiently.
  • Maintained cleanliness of the sales floor area at all times.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.

Christmas Sales Assistant

Pippa.ie
Dublin
11.2019 - 01.2020
  • Part time job in the pop - up shop POCO by Pippa O'Connor
  • Managed closing duties such as counting cash drawer totals, cleaning checkouts area.
  • Answered store and merchandise questions and led customers to wanted items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Handled returns and exchanges according to company policies.
  • Computed purchases and received and processed cash or credit payment.
  • Greeted customers and provided information regarding products and services.
  • Promoted clean, organized and inviting environment for customers by implementing and maintaining merchandise visual standards and techniques.

Education

Business and Accounting -

Dunboyne College of Further Education
05.2022

Introductory Certificate - financial and management accounting

Instituto Cervantes
Dublin
01.2021

Pre-Business & Marketing -

Dunboyne College of Further Education
05.2020

Skills

  • Cinc
  • KVcore
  • Business-to-Business (B2B)
  • Negotiation
  • Inbound Lead generation
  • Customer Relationship Management
  • Business Law
  • Income Tax
  • Cold Calling
  • Email
  • Microsoft Word
  • Customer Service
  • Retail
  • Presentation Skills
  • Leadership
  • Interpersonal Skills
  • Problem Solving
  • Organization Skills
  • Teamwork
  • Sales Performance
  • Customer Experience
  • Calendar management
  • Appointment scheduling
  • Customer service
  • Problem solving
  • Research skills
  • Task prioritization
  • Team collaboration
  • Attention to detail
  • Research and analysis capabilities
  • Dedicated team player
  • Multi-task management
  • Travel arrangements
  • Detail-oriented mindset
  • Administrative support
  • Excellent communication skills

Languages

  • English
  • Spanish

Personal Information

  • Place of Birth: Dublin
  • Date of Birth: 09/13/01
  • Gender: Female
  • Nationality: Irish

Languages

English
First Language
Spanish
Intermediate
B1

Timeline

Customer Service Representative

Capita
11.2024 - 04.2025

Personal Assistant

Amy Wade and Co
10.2024 - 05.2025

Sales Assistant

Centra
05.2023 - 07.2023

Sales Specialist

Lifestyle Sports & Leisure Shops
04.2022 - 10.2022

Sales Specialist

JD Sports Fashion
10.2021 - 03.2022

Sales Assistant

JD Sports Fashion
12.2020 - 01.2021

Christmas Sales Assistant

Pippa.ie
11.2019 - 01.2020

Business and Accounting -

Dunboyne College of Further Education

Introductory Certificate - financial and management accounting

Instituto Cervantes

Pre-Business & Marketing -

Dunboyne College of Further Education
Megan Mulholland