Summary
Overview
Work History
Education
Skills
Internship
Timeline
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Ellen Collins

Westfield

Summary

Dynamic leader with a proven track record at White Sands Sunspa, excelling in customer service and budget control. Expert in fostering team leadership and enhancing customer satisfaction, significantly contributing to business growth. Skilled in staff management and project planning, ensuring operational excellence and profitability without exceeding budget constraints.


Overview

2
2
years of professional experience

Work History

Manager

White Sands Sunspa
03.2024 - Current
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

UV Spectrum Stylist

White Sands Sunspa
11.2023 - 03.2024
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Maintained up-to-date knowledge of luxury service trends and industry news, ensuring relevant styling suggestions for clients.
  • Monitored current trends to understand luxury services and better serve customer needs.

Hostess

Theodore's Booze Blues and BBQ
05.2023 - 11.2023
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering questions, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and informed of accurate wait times.

Education

Bachelor of Arts - History

Westfield State University
Westfield, MA
05-2025

High School Diploma -

Bradford Area Highschool
Bradford, PA
06-2021

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff management
  • Project planning
  • Sales management
  • Product management
  • Budget control
  • Business administration

Internship

Westfield Athenaeum - Westfield MA

Worked with high excellence at the Westfield Athenaeum from Jan. 2023 to April of 2023, researching and authoring a Finding Aid for a historical collection and researching and working to put together a public exhibit. 



Timeline

Manager

White Sands Sunspa
03.2024 - Current

UV Spectrum Stylist

White Sands Sunspa
11.2023 - 03.2024

Hostess

Theodore's Booze Blues and BBQ
05.2023 - 11.2023

Bachelor of Arts - History

Westfield State University

High School Diploma -

Bradford Area Highschool

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Ellen Collins