Ellen Pacheco
Pembroke,MA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
32
32
years of professional experience
Work History
Office Manager
Lamacchia Realty
08.2020 - 06.2025
- Provided a variety of administrative support to the regional managers including phone coverage, tracking calendar and itineraries, generating expense reports, and arranging external/internal events and meetings
- Provide administrative support to a team of real estate agents, ensuring smooth daily operations.
- Prepare and process contracts, disclosures, and listing agreements in compliance with state requirements.
- Manage MLS listings, update property details, and coordinate photography and showings.
- Handle client inquiries, schedule appointments, and maintain positive client relationships.
- Assist with marketing initiatives including flyers, open house coordination, and social media updates.
- Managed property for landlords, vetted tenants, collected rents, resolved tenant issues.
- Transaction coordinator for over 25+ agents. Entering deals, Communication with attorneys and lenders to ensure a smooth transaction.
- Helped develop and manage 4 offices at once, including hiring, training and ensuring a positive workplace.
CFO Agent Services & Financial Operations
Success Real Estate
01.2004 - 08.2020
- Conducted all agent related commissions, transactions, P&S, and real estate related transaction payouts for over 80 agents.
- Daily correspondence with clients including submission of sales and marketing materials, deal negotiation, tracking and follow-up, meetings and presentations, and preparation of deal memos and announcements for company-wide distribution
- Developed sales and marketing materials, including brochures, catalogs, sell sheets and writing web content; proofreading and editing documents to ensure accuracy and consistency
- Planned, coordinated, and attended conventions and trade shows including the Boston National Association of Realtors to meet with agents and all related current materials.
Marketing Assistant
Citifinancial, Inc.
12.1993 - 12.2004
- Created marketing and sales materials including PowerPoint presentations, sell sheets, corporate research calendar, editorial calendar, rate worksheets and case studies; track and report advertiser spending
- Utilized resources including Sales and Marketing data, industry/ account information and demographic information to help forecast business and prepare account presentations
- Performed and executed research reports/ gathered data on prospective clients and new business
- Organized Corporate Sales & Marketing client events including Dress for Success
Education
Bachelor of Science - Business Management
Cape Cod Community College
05.1993
Skills
- Organizational skills
- Office administration
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Document management
- Payroll and budgeting
- Relationship building
- Employee supervision
- Operations management
- Conflict management
- Staff training
- Event coordination
- Billing
Timeline
Office Manager
Lamacchia Realty
08.2020 - 06.2025
CFO Agent Services & Financial Operations
Success Real Estate
01.2004 - 08.2020
Marketing Assistant
Citifinancial, Inc.
12.1993 - 12.2004
Bachelor of Science - Business Management
Cape Cod Community College