Elli Cicchetti
Plymouth
Summary
Well-informed server with a strong work ethic and strong customer service skills. Enhances sales through menu knowledge and builds rapport with patrons. Confident multitasker in fast-paced environments, ensuring customer satisfaction and quality service is prioritized.
Overview
3
3
years of professional experience
Work History
Server
Black Lantern Tavern
05.2025 - Current
- Demonstrated multitasking skills by handling multiple tables at the same time
- Worked with a POS system to ring in food/drink orders and accurately handle financial transactions
- Built rapport with customers and regulars
- Collaborated with coworkers to ensure the shift ran smoothly
- Performed opening and closing duties (sweeping, rolling silverware, cutting garnishes, restocking condiments, bussing tables, etc.)
- Responsive to customer needs, concerns, and complaints; providing solutions for questions or issues (i.e. substitutions, allergies, etc.)
- Increased sales with knowledge of the menu, specials, and weekly promotions
Barback
Black Lantern Tavern
05.2024 - Current
- Assisted bartenders with side work and drink preparation tasks (i.e. cutting garnishes, refilling ice, stocking liquor/wine/beer, etc.)
- Contributed by taking orders, resulting in quicker service
- Multitasked in a high pressure environment and coordinated with staff to maintain business flow
- Poured beer, wine, and learned simple mixed drinks
Expediter
Black Lantern Tavern
04.2023 - Current
- Used time management skills and attention to detail to ensure orders were accurately fulfilled
- Facilitated communication between kitchen staff and front of house staff (i.e. changes in the menu, specials, 86ed items)
- Completed prep and side work tasks before and after every shift, making sure frequently used items were fully stocked
- Confirmed customer satisfaction with meals, offered options and help if needed
Take Out Hostess
Trails End Bistro
04.2022 - 04.2023
- Took orders on a POS system
- Worked a cash register
- Interacted and built rapport with customers
- Built a professional relationship with staff and adapted to different types of working styles
- Worked in a fast-paced environment and responded well to issues and changes throughout the shift
Education
High School Diploma -
Plymouth South High School
Plymouth, MABachelor of Arts - Business Analytics And Information Management
Western New England University
Springfield, MA05-2028
Skills
- Strong work ethic
- Strong customer service skills
- Works well with others
- Adapts quickly to changes
- Efficient and organized
Timeline
Server
Black Lantern Tavern
05.2025 - Current
Barback
Black Lantern Tavern
05.2024 - Current
Expediter
Black Lantern Tavern
04.2023 - Current
Take Out Hostess
Trails End Bistro
04.2022 - 04.2023
High School Diploma -
Plymouth South High School
Bachelor of Arts - Business Analytics And Information Management
Western New England University
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