Summary
Overview
Work History
Education
Skills
Timeline
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Elli Cicchetti

Plymouth

Summary

Well-informed server with a strong work ethic and strong customer service skills. Enhances sales through menu knowledge and builds rapport with patrons. Confident multitasker in fast-paced environments, ensuring customer satisfaction and quality service is prioritized.

Overview

3
3
years of professional experience

Work History

Server

Black Lantern Tavern
05.2025 - Current
  • Demonstrated multitasking skills by handling multiple tables at the same time
  • Worked with a POS system to ring in food/drink orders and accurately handle financial transactions
  • Built rapport with customers and regulars
  • Collaborated with coworkers to ensure the shift ran smoothly
  • Performed opening and closing duties (sweeping, rolling silverware, cutting garnishes, restocking condiments, bussing tables, etc.)
  • Responsive to customer needs, concerns, and complaints; providing solutions for questions or issues (i.e. substitutions, allergies, etc.)
  • Increased sales with knowledge of the menu, specials, and weekly promotions

Barback

Black Lantern Tavern
05.2024 - Current
  • Assisted bartenders with side work and drink preparation tasks (i.e. cutting garnishes, refilling ice, stocking liquor/wine/beer, etc.)
  • Contributed by taking orders, resulting in quicker service
  • Multitasked in a high pressure environment and coordinated with staff to maintain business flow
  • Poured beer, wine, and learned simple mixed drinks

Expediter

Black Lantern Tavern
04.2023 - Current
  • Used time management skills and attention to detail to ensure orders were accurately fulfilled
  • Facilitated communication between kitchen staff and front of house staff (i.e. changes in the menu, specials, 86ed items)
  • Completed prep and side work tasks before and after every shift, making sure frequently used items were fully stocked
  • Confirmed customer satisfaction with meals, offered options and help if needed

Take Out Hostess

Trails End Bistro
04.2022 - 04.2023
  • Took orders on a POS system
  • Worked a cash register
  • Interacted and built rapport with customers
  • Built a professional relationship with staff and adapted to different types of working styles
  • Worked in a fast-paced environment and responded well to issues and changes throughout the shift

Education

High School Diploma -

Plymouth South High School
Plymouth, MA

Bachelor of Arts - Business Analytics And Information Management

Western New England University
Springfield, MA
05-2028

Skills

  • Strong work ethic
  • Strong customer service skills
  • Works well with others
  • Adapts quickly to changes
  • Efficient and organized

Timeline

Server

Black Lantern Tavern
05.2025 - Current

Barback

Black Lantern Tavern
05.2024 - Current

Expediter

Black Lantern Tavern
04.2023 - Current

Take Out Hostess

Trails End Bistro
04.2022 - 04.2023

High School Diploma -

Plymouth South High School

Bachelor of Arts - Business Analytics And Information Management

Western New England University

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Elli Cicchetti