Elisabeth Smith
West Bridgewater
Summary
Dynamic professional with a proven track record in customer service and team collaboration, honed across roles at White Horse Tavern and beyond. Expert in multitasking and time management, with achievements in enhancing efficiency and guest satisfaction. Skilled in POS software and known for a professional appearance. I excel in fast-paced environments, and am seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Host
White Horse Tavern
09.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
Family Babysitter
Evon Family
11.2022 - 03.2024
- Communicated positively with children and guardians.
- Played games, facilitated arts and crafts, and read books to children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Served as a positive role model for young children by modeling appropriate language usage, manners, and conflict resolution methods.
- Handled emergencies calmly and efficiently while following established safety protocols provided by the parents.
- Utilized time-management skills to balance childcare responsibilities alongside light housekeeping duties as needed.
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
Camp Counselor
Maplewood Country Day Camp
06.2019 - 08.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
Host
Bertuccis Restaurant
09.2020 - 11.2020
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours and menu information.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
Bachelor of Arts - Elementary Education And Psychology
University of Rhode Island
Kingston, RI05-2025
High School Diploma -
West Bridgewater Middle Senior High School
West Bridgewater, MA06-2021
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Professional appearance
- POS software
- Telephone reception
- Strong work ethic
- Guest engagement
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Host
White Horse Tavern
09.2024 - Current
Family Babysitter
Evon Family
11.2022 - 03.2024
Host
Bertuccis Restaurant
09.2020 - 11.2020
Camp Counselor
Maplewood Country Day Camp
06.2019 - 08.2022
Bachelor of Arts - Elementary Education And Psychology
University of Rhode Island
High School Diploma -
West Bridgewater Middle Senior High School
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