elmassoudi khaoula
marrakech,morocco
Summary
With solid foundation in customer service and communication, I excel in building relationships and understanding client needs. Adaptable and quick to learn, I bring enthusiasm and proactive approach to problem-solving. My focus on teamwork and effective collaboration ensures seamless interactions and positive outcomes.
Overview
4
4
years of professional experience
Work History
reception agent
riad dar Touyir
marrakech, morocco
2022.04 - Current
- I worked as a reception agent at a riad in Marrakech, where I was responsible for welcoming guests and ensuring a smooth check-in and check-out experience. I managed reservations, handled phone calls and emails, and provided excellent customer service to guests from different countries. I also coordinated with other departments to ensure high-quality service, assisted clients with information about local attractions, and resolved any issues quickly and professionally. This experience helped me develop strong communication, organization, and problem-solving skills.
Education
office management -
Institut Spécialisé de Technologie Appliquée_Jbel
Marrakesh, MAR2021-01
Bachelor of Science -
high school youssef ben tachefin
marrakech2018-01
English Department -
Faculté des Lettres et Sciences Humaines Marrakech
Marrakesh, MARSkills
- customer relationship management
- reservation management
- local attraction knowledge
- issue resolution
- event coordination
- customer service
- communication skills
- problem solving
- guest experience enhancement
- Professional decision-making
- Relationship Management
- Social media advertising
- Client diary management
Languages
Arabic
Proficient
C2
English
Upper Intermediate
B2
French
Upper Intermediate
B2
Spanish
Beginner
A1
Interests
- I enjoy meeting people from different cultures, creating a warm and welcoming atmosphere, and making guests feel at home I love helping others have a positive and memorable experience
Timeline
reception agent
riad dar Touyir
2022.04 - Current
office management -
Institut Spécialisé de Technologie Appliquée_Jbel
Bachelor of Science -
high school youssef ben tachefin
English Department -
Faculté des Lettres et Sciences Humaines Marrakech