El Mehdi DARDOURI
MEKNES,MOROCCO
Summary
Dynamic bilingual sales specialist with proven success at Bell, adept at developing strategic sales initiatives and enhancing customer relationships. Expert in CRM software, I consistently drive revenue growth through effective upselling and cross-selling. My strong communication skills ensure exceptional customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Bilingual Specialist, Sales & Customer Service
Bell
Fez
08.2021 - 04.2024
- Contacted new and existing customers to discuss product and service solutions.
- Identified customer needs by asking questions and advising on best solutions.
- Developed and executed sales strategies to increase revenue and meet customer needs.
- Upsold and cross-sold products to existing customers to maximize revenue.
- Created and submitted detailed sales reports and forecasts to management.
- Utilized CRM software to manage sales pipeline process from lead generation through close.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Collaborated with marketing team to create promotional materials for products and services.
Bilingual Associate, Sales & Customer Service
Virgin Mobile
Rabat
08.2017 - 07.2021
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Developed and maintained strong relationships with existing clients to ensure repeat business.
- Utilized CRM software to manage customer accounts and track sales performance metrics.
- Collaborated with team members to determine strategic sales approaches.
- Produced sales documents, finalized deals and filed records.
- Liaised between outside sales representatives and accounts to optimize customer service.
Education
BBA - Business Administration
EFET
Meknès 01-2016
Skills
- Sales strategy development
- Customer relationship management
- CRM software utilization
- Bilingual communication
- Communication skills
- Inbound and outbound calling
- Customer consulting
- Customer satisfaction surveys
Languages
Arabic
First Language
English
Proficient (C2)
C2
French
Proficient (C2)
C2
Timeline
Bilingual Specialist, Sales & Customer Service
Bell
08.2021 - 04.2024
Bilingual Associate, Sales & Customer Service
Virgin Mobile
08.2017 - 07.2021
BBA - Business Administration
EFET
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