Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elsa Gomez

Methuen

Summary

Dynamic professional with extensive experience in customer service and quality control, notably at Comcast, Xfinity. Proven expertise in cash handling and point of sale operations, complemented by strong empathy and patience. Successfully trained new employees, enhancing team performance and ensuring adherence to quality standards. Committed to delivering exceptional service and operational excellence.

Overview

5
5
years of professional experience

Work History

Cashier

Wendy's
Lawrence
01.2023 - 07.2025
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Resolved customer complaints professionally in accordance with company policy.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Worked closely with front-end staff to assist customers.

Machine Operator

Nordson Medical
Salem
06.2023 - 05.2025
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Adjust machine settings to complete tasks accurately.
  • Observe machine operations to detect any problems or defects in the finished product.
  • Monitor the feed and speed of machines during the machining process.
  • Trained new operators and implemented new division operator training program to improve retention rates and increase production.

Quality Control Inspector

Comcast, Xfinity
Salem
12.2020 - 04.2023
  • Performed first article inspection on incoming raw materials.
  • Adhered strictly to Good Manufacturing Practices guidelines at all times.
  • Trained new employees on proper use of test equipment and inspection techniques.
  • Reviewed customer complaints and identified potential sources of quality issues.
  • Verified accuracy of product labels, including expiration dates and lot numbers.

Education

High School Diploma -

Lawrence High School
Lawrence, MA
08-2021

Skills

  • Cash handling
  • Point of sale
  • Customer service
  • Receipt issuance
  • Refund processing
  • Product knowledge
  • Scanner operations
  • Customer service excellence
  • Customer assistance
  • Empathy and patience

Timeline

Machine Operator

Nordson Medical
06.2023 - 05.2025

Cashier

Wendy's
01.2023 - 07.2025

Quality Control Inspector

Comcast, Xfinity
12.2020 - 04.2023

High School Diploma -

Lawrence High School
Elsa Gomez