Elsy Melo
Boston,MA
Summary
Passionate worker with strong organizational skills and attention to detail. Exhibit authoritative and fair leadership qualities. Friendly and calm demeanor. Excellent communication and customer service skills. Display efficiency and strong time-management skills. History of working with mental health patients.
Overview
11
11
years of professional experience
Work History
Patient Coordinator
Mass General Hospital
08.2020 - Current
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked with patients to schedule tests and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Provided complete patient assessments and communicated with patients to understand medical histories.
- Worked with patients to schedule tests and procedures
Assistant Manager
Indochino
08.2018 - 03.2020
- Measure and tailor suits Help achieve daily goals in order to drive sales and maintain customer service Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a head of store
- Daily management of detailed customer appointment calendar to ensure every customer's satisfaction and excellent experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
Receptionist
TD Garden
04.2017 - 08.2019
- Greeting and welcoming guests and providing them with a positive first impression of the organization
- Directing guests and answering their questions Scheduling appointments and maintaining appointment calendar
- Maintaining security and telecommunications systems
- Providing administrative and clerical support.
- Confirmed appointments, communicated with clients, and updated client records.
Sales Associate
Patisserie
03.2015 - 12.2016
- Exhibits a cheerful and helpful manner while greeting customers and prepare orders
- Maintain the environment Clean
- EM
- Check food deliveries
Front Desk Receptionist
Brigham and Women's hospital
06.2014 - 09.2014
- Greeting and welcoming guests and providing them with a positive first impression of the organization
- Directing and answering guests question providing administrating and clerical support
Sales Associate
Frozen Yo
03.2013 - 06.2014
- Greeting and welcoming guests
- Assist customers
- Train new employees
- Maintain environment clean
Education
High School Diploma - Biomedical Engineering
Bunker Hill Community College
Boston, MASkills
- Computer: Microsoft Word, PowerPoint, Excel, Admin, and Epic
- Language: Fluent in Cape Verdean Creole, Portuguese, some Spanish
- Electronic Records Management
- Insurance Verification
Timeline
Patient Coordinator
Mass General Hospital
08.2020 - Current
Assistant Manager
Indochino
08.2018 - 03.2020
Receptionist
TD Garden
04.2017 - 08.2019
Sales Associate
Patisserie
03.2015 - 12.2016
Front Desk Receptionist
Brigham and Women's hospital
06.2014 - 09.2014
Sales Associate
Frozen Yo
03.2013 - 06.2014
High School Diploma - Biomedical Engineering
Bunker Hill Community College
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