Elvin Padilla De La O
Boston
Summary
Dynamic Loss Prevention Detective at TJMAXX with proven expertise in investigative techniques and effective communication. Successfully implemented strategies that reduced shrinkage, while collaborating with law enforcement to enhance security. Adept at evidence documentation and fostering teamwork, ensuring a safe and efficient retail environment.
Overview
10
10
years of professional experience
Work History
Loss Prevention Detective
TJMAXX
Boston
10.2024 - Current
- Identified, investigated and resolved internal and external theft and fraud.
- Investigated theft-related incidents by interviewing witnesses, reviewing video footage, and gathering evidence.
- Conducted thorough investigations of suspicious activities and reported findings.
- Analyzed surveillance footage to detect irregular behavior and identify suspects.
- Collaborated with law enforcement to resolve security concerns and coordinate incident management.
- Implemented inventory control measures to minimize shrinkage risks effectively.
- Prepared comprehensive reports on theft incidents and actions taken during investigations.
Shopper
Instacart
Boston
09.2022 - 10.2025
- Delivered superior customer service, answered questions and resolved customer complaints.
- Provided comprehensive assistance to customers upon entering store, guiding them through merchandise selection and purchase.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Advised customers on suitable substitutes for discontinued or unavailable products, enhancing their shopping experience.
- Resolved customer inquiries and concerns promptly during the shopping experience.
- Communicated with customers to clarify preferences and special requests.
- Ensured accurate item substitutions when requested items were unavailable.
- Drove sales by meeting with customers and employing a strategic approach to identify their needs.
- Satisfied customers with quick, accurate service under tight deadlines.
- Recognized security risks to properly handle situations.
Delivery Driver
Doordash
Boston
01.2021 - 04.2024
- Coordinated optimal routes to maximize delivery efficiency and ensure on-time arrivals.
- Executed safe driving practices in compliance with state and federal regulations to promote road safety.
- Performed pre- and post-trip inspections to ensure vehicle safety and identify maintenance needs.
- Followed delivery instructions for precise collection and distribution of products.
- Delivered exceptional service to enhance customer satisfaction and retention.
Assistant Store Manager
Dollar Tree
Norwood
11.2018 - 07.2019
- Collaborated with store manager to plan and execute marketing campaigns, increasing store visibility and customer engagement.
- Scheduled and delegated assignments, optimizing shift coverage and ensuring seamless store operations.
- Trained staff in customer service, merchandising, and security monitoring, enhancing customer experience and operational efficiency.
- Implemented effective loss prevention strategies, resulting in reduced shrinkage.
- Supervised employees to ensure adherence to performance targets and discipline standards.
- Rotated products based on seasonal trends and company strategy to drive sales.
Server
IHop
Dedham
02.2017 - 02.2019
- Trained new servers on company policies and guest service standards, improving onboarding process and team readiness.
- Entered orders into computer system to ensure coordination with kitchen staff.
- Explained details of new menu items and daily specials, enhancing customer experience and aiding informed dining choices.
- Took precise notes detailing customer orders to prevent errors.
- Processed credit card transactions, gift cards, and cash payments accurately.
- Reconciled cash tills from dining sales to ensure accurate financial reporting during closing duties.
- Followed safety, sanitization, and food handling guidelines to maintain compliance.
Cashier
Stop & Shop
Dedham
09.2016 - 07.2017
- Informed customers about promotions and special offers, contributing to increased sales.
- Promoted loyalty programs and store cards, fostering customer retention and engagement.
- Maintained organized, clean, and well-stocked checkout areas for efficient operations.
- Resolved issues proactively using initiative and sound judgment.
Summer Camp Counselor
Archdale Community Center
Boston
06.2016 - 08.2016
- Coordinated and led themed activities to engage campers and enhance their experience.
- Oversaw sports activities to enforce rules and promote fair play among participants.
- Supervised campers during daily activities and ensured their safety.
- Educated campers on safety rules and regulations to ensure compliance.
- Modeled strategies for handling peer conflicts to demonstrate positive behavior to children.
- Participated in staff meetings to collaborate on plans, exchange ideas, and resolve challenges within camp community.
Education
Diploma -
Boston Collaborative High School
Dorchester, MA06-2018
Some College (No Degree) -
Bunker Hill Community College
Charlestown, MASkills
- Investigative techniques
- Evidence documentation
- Surveillance analysis
- Stock management
- Operations Oversight
- Policy enforcement
- Staff Management
- Attention to detail
- Detail orientation
- Organizational Skills
- Time management
- Multitasking
- Teamwork and collaboration
- Effective Communication
- Effective communication
Languages
- English
- Spanish
Timeline
Loss Prevention Detective
TJMAXX
10.2024 - Current
Shopper
Instacart
09.2022 - 10.2025
Delivery Driver
Doordash
01.2021 - 04.2024
Assistant Store Manager
Dollar Tree
11.2018 - 07.2019
Server
IHop
02.2017 - 02.2019
Cashier
Stop & Shop
09.2016 - 07.2017
Summer Camp Counselor
Archdale Community Center
06.2016 - 08.2016
Diploma -
Boston Collaborative High School
Some College (No Degree) -
Bunker Hill Community College