Emanuelly Nascimento
Vineyard Haven
Summary
Proven Customer Service Specialist, fluent in Portuguese and English, excelled at Bruno’s Rolloff by enhancing customer loyalty through empathetic conflict resolution and critical thinking. Demonstrated expertise in data entry and problem-solving, significantly improving customer satisfaction. Skilled in transforming high-stress situations into positive customer experiences, showcasing exceptional interpersonal and analytical abilities.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Bruno’s Rolloff
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Customer Service Representative
Big Dipper Ice Cream
05.2021 - 09.2023
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Cashier
Bobby B’s
08.2019 - 04.2021
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Customer Service Cashier
Cronig’s Market
11.2018 - 07.2019
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Martha’s Vineyard Regional High School
Oak Bluffs, MA06.2022
Skills
- Customer service
- Critical thinking
- Data entry
- Problem resolution
- Bilingual - Portuguese and English
Timeline
Customer Service Representative
Bruno’s Rolloff
05.2024 - Current
Customer Service Representative
Big Dipper Ice Cream
05.2021 - 09.2023
Customer Service Cashier
Bobby B’s
08.2019 - 04.2021
Customer Service Cashier
Cronig’s Market
11.2018 - 07.2019
Martha’s Vineyard Regional High School
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