Emelyn Reyes-Laiz
Chicopee
Summary
Compassionate Case Manager known for high productivity and efficiency in task completion. Possess specialized skills in needs assessment, care plan development, and client advocacy. Excel at communication, problem-solving, and time management to effectively support clients in achieving wellness goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SNAP Case Manager
Department of Transitional Assistance
Springfield
08.2025 - Current
- Documented case notes and maintained accurate records in compliance with policies.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Conducted initial assessments to determine client eligibility for programs and services.
Clerk
Executive Office of Health and Human Services
Springfield
12.2022 - 08.2025
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Supported office clerical functions using word processing and other software, email and office machines.
- Created reports, labels, and forms using computer software programs to streamline documentation.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
Customer Service Representative
Massachusetts Health Connector
Springfield
09.2021 - 11.2022
- Provided customers with detailed information on available plans and coverage options.
- Guided customers through billing procedures, processed payments, and assisted with payment option setups.
- Educated clients on eligibility requirements for various health plans and programs.
Education
High School Diploma -
Roger L. Putnam Vocational Teachnical High
Springfield, MASkills
- Case management
- Customer service excellence
- Eligibility assessment
- Microsoft Office
- Bilingual
- Detail-oriented
Certification
Early Childhood Education Certification
First Aid / CPR
Vital Signs Certification
First Aid / CPR
Vital Signs Certification
Timeline
SNAP Case Manager
Department of Transitional Assistance
08.2025 - Current
Clerk
Executive Office of Health and Human Services
12.2022 - 08.2025
Customer Service Representative
Massachusetts Health Connector
09.2021 - 11.2022
High School Diploma -
Roger L. Putnam Vocational Teachnical High