Emily Callahan
Somerville
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork, processing and project needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant, Registrar's Office
Bentley University
Waltham
11.2022 - Current
- Support student inquiries via phone and email by providing information and resources effectively, and in a timely manner.
- Communicate with my team to streamline office workflows, and improve efficiency.
- Maintain office supplies inventory by checking stock to determine inventory levels.
- Assist in commencement-related activities on the day of the event and before.
- Managed commencement program tasks assigned to the Registrar, coordinating with the marketing department for program creation.
- Manage enrollment verification requests that come through the National Student Clearinghouse.
- Process various registrations, course instructor changes, transfer credit, student auditing, and withdrawal requests
- Office of the Registrar website updates
- Create informational flyers in Canva.
Chiropractor's Assistant
Winchester Chiropractic Center
03.2021 - 10.2022
- Schedule appointments for patients via phone and in person.
- Educate patients about medications, procedures and physician's instructions.
- Collect forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Perform electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
- Conduct patient interviews to gather health history, vital signs and information about current medical issues.
- Transmit physician's orders to patients, counseling on execution and addressing follow-up questions.
Customer Service Associate/Barista
The Laughing Gull
08.2019 - 02.2021
- Worked cooperatively with management to ensure high-quality customer service was consistently provided to all customers.
- Achieved time-sensitive deadlines by completing daily assignments and weekly projects on time.
- Coached and trained new team members with positive reinforcement and respect.
- Delivered quality and efficiency in the preparation and delivery of my drink and food orders.
Social Media Intern
Center for Women
Charleston
08.2018 - 12.2018
- Maintained social media pages for Instagram, Facebook, and Twitter and performed administrative duties such as typing, research, and printing, among others.
- Also, served as a resource and a participant in the conference, which was held in Charleston, SC, by sharing useful knowledge and innovative thinking with ambitious women.
Intern
Wellspring House
07.2018 - 08.2018
- Served as an empathetic tutor to native Spanish speakers and advocated for adult education to improve overall security and well being of individuals.
Cashier
Allen’s Pharmacy
04.2016 - 08.2018
- Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
- Answered customer questions about prescribed and OTC medications.
- Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
- Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.
Computer Information Systems Intern
Draper
Cambridge
05.2017 - 09.2017
- Oversaw business-related activities associated with the Information and Decision Systems office department; gained knowledge regarding project management and the lifecycle of a complex technological project; and trained in MIS operations, SharePoint, Zoom, and Microsoft Office.
Education
Bachelor of Arts - Women’s and Gender Studies
College of Charleston
Charleston, South Carolina, SC01.2019
Skills
- Effective written and verbal communication
- Exceptional customer service
- Recordkeeping
- Adaptive team player
- FERPA and HIPAA compliance and confidential records handling
- Multitasking
- Workday and SharePoint software
- Advanced Microsoft Office Suite knowledge
- Attention to detail
- Ability to think critically and problem-solve
- Motivated to take on new tasks and responsibilities
Affiliations
Delta Gamma Fraternity
Certification
- Certified Peer Educator, College of Charleston
- Certified Grant Writer, Salem State University
Personal Information
Title: Administrative Assistant
Timeline
Administrative Assistant, Registrar's Office
Bentley University
11.2022 - Current
Chiropractor's Assistant
Winchester Chiropractic Center
03.2021 - 10.2022
Customer Service Associate/Barista
The Laughing Gull
08.2019 - 02.2021
Social Media Intern
Center for Women
08.2018 - 12.2018
Intern
Wellspring House
07.2018 - 08.2018
Computer Information Systems Intern
Draper
05.2017 - 09.2017
Cashier
Allen’s Pharmacy
04.2016 - 08.2018
Bachelor of Arts - Women’s and Gender Studies
College of Charleston