Emily camp
West Springfield
Summary
Dynamic CVS Supervisor skilled in team management, operational efficiency, and customer service. Committed to enhancing team performance through effective training and best practices.
Overview
11
11
years of professional experience
Work History
CVS Supervisor
Brinks Incorpated
Springfield
05.2024 - Current
- Supervised daily operations of cash handling and transportation processes.
- Managed team schedules to ensure adequate coverage and efficiency.
- Developed strategies to improve team performance and productivity.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Trained staff on safety protocols and operational procedures.
- Trained new employees on company policies and procedures.
- Implemented best practices for inventory control and asset management.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
CVS Lead
Brinks Incorpated
Springfield
09.2023 - 05.2024
- Executed daily operations with precision, ensuring smooth workflow.
- Managed cash transactions at point of sale, adhering to company policy.
- Safeguarded large sums of money with accuracy, upholding security protocols.
- Identified needs of customers promptly and efficiently.
- Implemented new operational procedures, increasing efficiency.
- Worked with cross-functional teams to achieve goals.
- Trained new employees on safety procedures and operational standards.
Cash Logistics Processor
Brinks Incorpated
Springfield
10.2018 - 2023
- Operated and maintained cash handling equipment effectively.
- Received and processed cash payments from customers, ensuring accuracy of amounts.
Key Holder
Against All Odds
Holyoke
08.2016 - 10.2018
- Opened and closed store, ensuring security and compliance with policies.
- Managed cash register operations, processing transactions accurately and efficiently.
- Assisted customers with product inquiries, providing excellent service and support.
- Verified accuracy of register tills at beginning and end of shift.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Organized merchandise displays, maintaining store aesthetics and product visibility.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Amusement Ride Operator
Six Flags
Agawam
06.2015 - 08.2016
- Operated amusement rides ensuring guest safety and compliance with regulations.
- Monitored ride performance and conducted routine inspections for safety standards.
- Ensured the rides were in proper working order before allowing passengers to board.
- Helped guests board and disembark from rides safely and efficiently. with boarding and disembarking from rides efficiently and courteously.
- Welcomed customers to the amusement park with a friendly demeanor. and assisted them with ride safety rules.
- Provided customer service by answering questions about rides and attractions.
Education
High School Diploma -
West Springfield High School
West Springfield, MA06-2016
Skills
- Cash handling
- Inventory control
- Asset management
- Operational standards
- Team management
- Hiring and training
- Performance coaching
- Customer resolution
- Problem solving
- Customer service
Timeline
CVS Supervisor
Brinks Incorpated
05.2024 - Current
CVS Lead
Brinks Incorpated
09.2023 - 05.2024
Cash Logistics Processor
Brinks Incorpated
10.2018 - 2023
Key Holder
Against All Odds
08.2016 - 10.2018
Amusement Ride Operator
Six Flags
06.2015 - 08.2016
High School Diploma -
West Springfield High School