Emily Cruz
Whitman
Summary
Dynamic and detail-oriented professional with extensive experience at Benchmark Senior Living. Proven ability in organization and time management, ensuring high-quality resident care and effective communication. Skilled in resident care and medication assistance, and cross trained in reception and programming. Consistently promoting dignity and independence for residents while maintaining confidentiality and fostering a positive environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
RCA/MedTech (CNA CERTIFIED)
Benchmark Senior Living
01.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Cares for residents in an assisted living facility and delivers high-quality support to meet needs.
- Assists residents with daily living activities, promoting independence and dignity.
- Promotes good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilizes proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury.
- Ensures prompt response to call pendants, addressing resident needs in a timely manner.
- Interacts with patients and families while demonstrating high standards of performance, teamwork, and compassion.
Receptionist
Benchmark Senior Living
03.2024 - Current
- Greets incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirms appointments, communicated with residents and families, and assisted in tasks under directors supervision.
- Answers phone promptly and directed incoming calls to correct offices.
- Keeps reception area clean and neat to give visitors positive first impression.
- Resolves problems and complaints from family members, residents and staff members.
CNA
Whittier Health Network
08.2021 - 01.2025
- Completed activities of daily living for patients unable to self care, and assisted those with limited mobility in completing tasks.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Implemented fall prevention measures by identifying high-risk patients.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Assisted in emergency situations under the direction of nursing supervisors.
- Documented resident information and care activities in electronic health records system.
Education
High School Diploma -
Wareham High School
Wareham, MA05-2022
Skills
- Organization skills
- Assistance with personal care
- Medication assistance
- Time management
- Telephone skills
- Attention to detail
- HIPAA compliance
- Maintaining confidentiality
- Infection control practices
- Following instructions
- Leadership qualities
Accomplishments
- Attended GO/Compass training and earned "Certification of Completion" - Awarded to Emily Cruz, In Recognition of Outstanding Achievement in Leading and Learning. Benchmark University Train The Trainer [February 26th, 2025].
Certification
- CNA Certification
- Dementia and Alzheimer's Training Certification
- SAMM (Medication Assistance)
Timeline
Receptionist
Benchmark Senior Living
03.2024 - Current
RCA/MedTech (CNA CERTIFIED)
Benchmark Senior Living
01.2024 - Current
CNA
Whittier Health Network
08.2021 - 01.2025
High School Diploma -
Wareham High School
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