Emily Guisti
Amherst
Summary
Dedicated Expo Supervisor with proven expertise in training, mentoring, and team building. Known for enhancing operational efficiency and fostering effective relationships, delivering outstanding customer service. Experienced in working with diverse teams and enhancing workflows to meet tight deadlines while ensuring client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Expo Supervisor
Hangar Pub And Grill
Amherst, MA
06.2021 - Current
- Oversaw daily operations, ensuring efficient workflow and adherence to service standards.
- coordinated communication between front and back of house staff to keep service running smoothly
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed training materials to enhance employee performance and streamline the onboarding process.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Catering
Amherst College Dining Services
Amherst, MA
05.2020 - 07.2021
- Developed menus in collaboration with clients to meet dietary needs.
- Coordinated meal preparation and service for diverse campus events.
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Provided friendly, courteous service to create memorable moments for guests.
Education
Associate of Arts - Liberal Arts
Greenfield Comunity College
Greenfield12-2027
High School Diploma -
Amherst Pelham Regional High School
Amherst, MA05-2021
Skills
- Inventory control
- Process improvement
- Event coordination
- Strategic planning
- Complex problem-solving
- Customer service
- Team building
- Relationship building
- Conflict resolution
- Goal oriented
- Attention to detail
Certification
ServSafe certified! Active until 2028
Timeline
Expo Supervisor
Hangar Pub And Grill
06.2021 - Current
Catering
Amherst College Dining Services
05.2020 - 07.2021
Associate of Arts - Liberal Arts
Greenfield Comunity College
High School Diploma -
Amherst Pelham Regional High School