Emily Jones
Boston
Summary
I have the ability to be a dynamic Inflight Supervisor with JetBlue Airlines. I am skilled in crew coordination and regulatory compliance. I have a proven track record in enhancing operational efficiency and delivering exceptional customer service. I am adept at interdepartmental collaboration and personnel supervision, ensuring adherence to safety protocols while fostering a positive team environment. I am committed to continuous improvement and staff development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Inflight Blue Crew
JetBlue Airlines
Boston
09.2025 - Current
- Collaborated with team members to ensure efficient operations and smooth workflows.
- Conducted safety checks before flights, ensuring compliance with airline regulations.
- Provided exceptional customer service to passengers during boarding and deplaning.
- Coordinated daily flight operations and ensured timely departures and arrivals.
- Coordinated with other departments for efficient operations at the airport terminal.
Inflight Supervisor SPA
JetBlue
Boston
11.2024 - Current
- Coordinated with ground staff regarding catering requirements for each flight.
- Monitored staff performance to ensure that they followed airline regulations and procedures.
- Conducted pre-flight briefings for crew members on aircraft type, destination, weather conditions, and emergency procedures.
- Collaborated with other departments such as maintenance or engineering when necessary.
- Ensured all crew members were aware of flight schedules, arrival times, and other pertinent information.
- Kept up to date on compliance regulations and institutional policies, implemented new procedures to meet adjusted standards and communicated changes to personnel.
Inflight Crewmember
JetBlue Airlines
Boston
04.2022 - Current
- Delivered onboard customer service including food and beverage service.
- Responded to medical emergencies as needed during flights.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Adhered to company policies regarding security measures and protocol at all times.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Directed fellow team members in proper duties and company regulations.
Front of House Staff Member
La Carreta Mexican Cuisine
Covington
09.2019 - 05.2022
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Counseled staff to address issues promptly and provide constructive feedback.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Covington High School
Covington, LA05-2014
Skills
- Crew coordination
- Team leadership
- Communication skills
- Regulatory compliance
- Interdepartmental collaboration
- Compliance monitoring
- Policy enforcement
- Personnel supervision
Certification
- Currently an Inflight Transatlantic Lead with experience as both an OBL and Core Inflight Crewmember
References
References available upon request.
Languages
2
Timeline
Inflight Blue Crew
JetBlue Airlines
09.2025 - Current
Inflight Supervisor SPA
JetBlue
11.2024 - Current
Inflight Crewmember
JetBlue Airlines
04.2022 - Current
Front of House Staff Member
La Carreta Mexican Cuisine
09.2019 - 05.2022
High School Diploma -
Covington High School