Emily Joudrey
Plymouth
Summary
Operations and hospitality professional with a robust background in managing high-volume settings. Excels in fostering communication between front and back-of-house teams to enhance guest satisfaction while maintaining operational efficiency. Committed to delivering quality service and supporting team leadership in fast-paced environments.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Expo & Server
Tavern on the Wharf
Plymouth
01.2026 - Current
- Delivered exceptional customer service in high-volume restaurant, enhancing guest satisfaction.
- Collaborated with management and team members to create outstanding guest experiences.
- Coordinated communication between kitchen and front-of-house staff, ensuring accurate and timely food service.
- Maintain quality standards while supporting efficient daily operations.
Operations Manager & Riding Instructor
Legacy Stable
Middleborough
01.2023 - 01.2026
- Oversaw daily operations for fourth-generation family-owned equestrian business, ensuring smooth functioning and high service standards.
- Coordinated scheduling and logistics for 75-100 horseback riding lessons weekly, optimizing instructor and student engagement.
- Instructed horseback riding lessons for riders of all ages and experience levels.
- Trained and cared for horses while ensuring their health, safety, and performance.
- Managed invoicing, bookkeeping, recorded customer payments, and processed payroll.
- Maintained accurate financial records and facilitated day-to-day accounting processes, supporting overall business efficiency.
- Planned and directed summer camp programs in a safe, structured environment.
Manager
Tavern on the Wharf
Plymouth
01.2018 - 01.2023
- Supervised daily operations, ensuring seamless service in fast-paced, high-volume restaurant.
- Trained, coached, and mentored employees to enhance skills and improve service quality.
- Assisted with scheduling, staffing, and operational planning.
- Resolved guest concerns, achieving high levels of customer satisfaction.
- Coordinated communication between front-of-house and kitchen teams to maximize efficiency.
- Advanced from Hostess to Lead Hostess, Lead Expo, and Manager through consistent performance and leadership.
Busser | Food Runner | Expo | Bar Back
Isaac's Restaurant
Plymouth
01.2016 - 01.2018
- Coordinated food delivery as an Expo, ensuring timely service and accuracy.
- Delivered food and beverages to tables, enhancing service speed and accuracy.
- Maintained a clean and organized dining environment.
- Collaborated with front- and back-of-house teams to provide exceptional customer service.
- Maintained adequate supply levels to support bartender operations. and organized bar area to ensure smooth bartender operations.
Education
High School Diploma -
Plymouth North High School
Plymouth, MA06-2022
Skills
- Food & Beverage Service
- Front- & Back-of-House Operations
- Order accuracy
- Menu expertise
- POS operation
- Customer Service
- Guest interactions
- Takeout service
- Scheduling & Calendar Management
- Event planning
- Operations Management
- Restaurant Management
- Staff Training & Development
- Staff training
- Financial recordkeeping
- Problem resolution
- Time Management
- Shift supervision
- Supply management
- Team coordination
- Team Leadership
- Leadership
- Communication
- Organization
- Time management
- Administrative Support
- Hospitality Operations
- Supply management
- Guest interactions
- Takeout service
Certifications And Professional Memberships
- Massachusetts Licensed Riding Instructor
- SafeSport Certified
- Member, United States Equestrian Federation (USEF)
- Crowd Control Management Certification
- ServSafe Certification
- Allergen Awareness Certification
Certification
- safesport
- usef
- allergy certification
- serve safe
- crowd control
Timeline
Expo & Server
Tavern on the Wharf
01.2026 - Current
Operations Manager & Riding Instructor
Legacy Stable
01.2023 - 01.2026
Manager
Tavern on the Wharf
01.2018 - 01.2023
Busser | Food Runner | Expo | Bar Back
Isaac's Restaurant
01.2016 - 01.2018
High School Diploma -
Plymouth North High School