Emily Montaquila
Leominster
Summary
To give utmost satisfaction to customers while doing my job as per the standards put forth by my workplace. Excellent customer service proven with ability to effectively interact with guests and remain calm in high volume shifts. Dedicated employee with a helping hand.
Overview
7
7
years of professional experience
2024
2024
years of post-secondary education
Work History
Cosmetology Instructor
Alexander Academy
Lunenburg
11.2025 - Current
- Instruct students in hair design, skincare, nail technology, and salon services using demonstrations, hands-on practice, and industry-standard techniques.
- Develop and implement lesson plans aligned with state board requirements and school curriculum standards.
- Provide individualized coaching and feedback to support students of diverse learning styles and skill levels.
- Maintain a positive, professional learning environment that encourages creativity, confidence, and strong work habits.
- Prepare students for written and practical state board examinations through targeted instruction and skill-building activities.
- Ensure strict adherence to safety, sanitation, and infection control protocols in all classroom and lab settings.
- Monitor student progress, maintain accurate records, and communicate performance updates to program administrators.
Waitress
Il forno restaurant & catering
Lunenburg
09.2023 - Current
- Greeted and assisted up to 85 guests per shift.
- Maintained customer satisfaction with timely check-ins and addressing needs.
- Entered orders into POS, communicated special requests to the chef, and handled payments
- Handled multiple tables in a fast-paced environment while maintaining high standards of service and professionalism
Customer Service
Market Basket
Fitchburg
12.2018 - 06.2020
- Managed cash transitions and upheld accounting accuracy by counting drawers.
- Issued receipts, addressed customer inquirers, and directed them to pickup locations.
- Processed payments efficiently using various methods and assisted with customer issues.
Education
Cosmetology License - Cosmetology
Alexander Academy
Lunenburg, MA 09.2022 - 07.2023
Fitchburg Highschool
Fitchburg, MassachusettsSkills
- Lesson planning
- Customer relationship management
- Sanitation procedures
- Safety monitoring
- Professional ethics
- Cosmetology
- Teamwork and collaboration
- Task prioritization
- Adaptability and flexibility
- Multitasking
- Attention to detail
- Safety protocols
- Time management
Timeline
Cosmetology Instructor
Alexander Academy
11.2025 - Current
Waitress
Il forno restaurant & catering
09.2023 - Current
Cosmetology License - Cosmetology
Alexander Academy
09.2022 - 07.2023
Customer Service
Market Basket
12.2018 - 06.2020
Fitchburg Highschool