Emily Pina
Westport
Summary
Dynamic professional with expertise in customer education. Organized, well spoken, and a fast learner. Leveraged strong interpersonal skills to enhance customer experiences and optimize stock levels. Proficient in product merchandising and committed to delivering exceptional service with patience and empathy.
Overview
7
7
years of professional experience
Work History
Budtender
Coastal Healing
04.2024 - 04.2025
- Educated customers on product selection and usage to enhance experience.
- Managed inventory levels, ensuring optimal stock availability and organization.
- Handled cash transactions accurately, maintaining a balanced register daily.
- Resolved customer inquiries and complaints effectively, fostering positive relationships.
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
Host
Portas Da Cidade Restaurant And Lounge
11.2023 - 03.2024
- Welcomed and seated guests, ensuring optimal dining experience.
- Managed reservation system, optimizing table turnover and guest flow.
- Coordinated with kitchen and waitstaff to ensure timely service delivery.
- Trained new hosts on customer service standards and operational procedures.
- Handled guest inquiries and complaints, maintaining high satisfaction levels.
Trimming Technician
Northeast Alternatives
09.2021 - 04.2023
- Operated and maintained equipment to ensure optimal functionality and safety standards.
- Conducted routine inspections to identify and resolve mechanical issues proactively.
- Collaborated with team members to streamline workflows and enhance operational efficiency.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Supervisor
Bridge Street Gas
05.2020 - 08.2021
- Supervised daily operations, ensuring compliance with safety protocols and operational standards.
- Trained new employees on equipment usage and safety procedures to enhance team productivity.
- Streamlined workflow processes, resulting in increased efficiency in gas distribution operations.
- Conducted regular inspections of facilities and equipment to maintain optimal operational conditions.
Office Manager
Shanti Dental
03.2018 - 04.2020
- Managed daily office operations, ensuring efficient workflow and communication among staff.
- Coordinated patient scheduling and maintained appointment calendars to optimize clinic efficiency.
- Oversaw inventory management, ensuring dental supplies were stocked and organized for seamless operations.
- Developed and implemented office policies to improve administrative processes and enhance patient experience.
- Assisted with financial record keeping, ensuring compliance with industry standards and regulations.
Education
High School Diploma -
New Bedford Voc Tech
New Bedford, MASkills
- Product merchandising
- Patience and empathy
- Customer education
- Restocking inventory
- Sales proficiency
- THC & CBD products
- Customer service
- Attention to detail
Timeline
Budtender
Coastal Healing
04.2024 - 04.2025
Host
Portas Da Cidade Restaurant And Lounge
11.2023 - 03.2024
Trimming Technician
Northeast Alternatives
09.2021 - 04.2023
Supervisor
Bridge Street Gas
05.2020 - 08.2021
Office Manager
Shanti Dental
03.2018 - 04.2020
High School Diploma -
New Bedford Voc Tech