Emily Santiago

• Demonstrates expertise in mental health promotion and the maintenance of high-quality, comprehensive patient care.
• Displays respect for patients' integrity, patient information, and patient rights.
• Performs all specific skills assigned, including monitoring vital signs and blood sugars, in a complete and accurate manner.
• Assists with maintaining the cleanliness of the unit.
• Maintains a high level of interpersonal relationships with program staff.
• Utilizes appropriate skills in telephone etiquette when answering the telephone, making sure to record correct messages and pass them along to the appropriate staff, including patient inquiries.
• Complete tasks like 1:1 meetings, safety checks, watching cameras, and performing ADLs in a timely and efficient manner.

Provides leadership, discipline, and constructive feedback to instructors and deck assistants to ensure quality delivery of the Goldfish Swim School curriculum.

• Conduct daily pre-shift meetings and prepare the deck for the shift.

• Conducts periodic evaluations of instructors and deck team.

• Interacts with parents/guardians to discuss student progress. Acts as a GSS “ambassador” to ensure customer satisfaction.

• Completes daily Deck Supervisor logs on assigned shift and monitors the children’s attendance.

• Coordinates tasks required to ensure the cleanliness of the pool facility.

• Helps arrange for replacements for absent employees.

• Maintains the appropriate levels of chemicals for the pool environment.

• Act as substitute swim instructor when necessary.

• As a member of the deck supervisor team, suggests areas for improvement and implements corrective action through in-service’s or other training.

• Participates in training/in-services as required.

Guided customers through successfully finding their ideal style, handled transactions including cash, credit, exchanges, returns, and refunds.