Emily Seibert
Springfield
Summary
Senior Care Options Supervisor with five years of experience in managing care services. Proven leadership skills demonstrated through successful team building and resource management. Committed to enhancing client satisfaction and operational efficiency.
Overview
18
18
years of professional experience
Work History
SCO Supervisor
Access Care Partners
Holyoke
09.2022 - Current
- Coordinated member care services and ensured compliance with regulatory standards.
- Organised training sessions for new employees on company processes and procedures.
- Managed workloads across multiple teams whilst ensuring deadlines are met. Teams consist of United Health Care SCO and OneCare. Senior Whole Health (Molina) SCO and Commonwealth Care Alliance-SCO
- Implemented quality control measures to enhance service delivery processes.
- Facilitated communication between staff, members, and healthcare providers, effectively.
- Evaluated team performance and provided constructive feedback for continuous improvement.
- Assisted in the recruitment process by conducting interviews with potential candidates.
- Provided guidance on problem solving techniques when faced with challenging situations.
- Developed systems for tracking customer complaints, allowing quick resolution of any issues that may arise.
Long Term Service Support Coordinator
Westmass Eldercare Inc.
Holyoke
07.2020 - 09.2022
- Determined capabilities and function of the individuals through personal interviews, home visits and assessments.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Assisted patients in receiving high-quality, appropriate care with best possible results.
- Coordinated among various entities to manage cases.
- Optimized program resource utilization to prevent unnecessary hospital admissions.
- Collaborated with different disciplines to provide cohesive care to patients.
- Use community resources and coordinated referrals to obtain services.
Senior District Parole Officer II
Texas Department Of Criminal Justice- Parole Divis
Houston
09.2007 - 03.2020
- Checked clients for adherence to curfew and compliance with rules
- Counseled adult felony offenders with legal, substance abuse, mental health, employment and personal problems
- Assisted clients with resolving housing, employment and social services problems
- Developed professional relationships with offenders through home, school, detention and community visits
- Created communication strategies to meet client objectives
- Case Management, time management, report writing
- NCIC/TCIC Certified
- Hold training certifications in Super Intensive Supervision Program/Electronic Monitoring Program, Sex Offender Treatment and Special Need Offender Program
Education
Bachelor of Science - Criminal Justice
Fitchburg State University
Fitchburg, MA2005
Skills
- Customer Service
- Parolee supervision experience
- Team building
- Knowledge of parole laws
- Ability to assist parolees
- Senior citizen care
- Problem resolution
- Entry-Level GIS
- Parole oversight
- Relationship development
Additional Information
Completed Entry-Level GIS
NCIC/TCIC
Training in the Sex Offender Program, Supervision Intensive Supervision Program (GPS), Special Need Offender Program.
Timeline
SCO Supervisor
Access Care Partners
09.2022 - Current
Long Term Service Support Coordinator
Westmass Eldercare Inc.
07.2020 - 09.2022
Senior District Parole Officer II
Texas Department Of Criminal Justice- Parole Divis
09.2007 - 03.2020
Bachelor of Science - Criminal Justice
Fitchburg State University