Emily Shaker
Norwood
Summary
Reliable individual willing to handle various duties, including taking orders, cleaning workstations, stocking bars with all necessities, seating guests, monitoring server rotation, assisting team members, expiditing, running food, and bussing tables. Strong skills in all aspects of restaurants/work areas, and guest services. Determined, all while maintaining a friendly and professional manner.
Overview
2
2
years of professional experience
2027
2027
years of post-secondary education
Work History
Guest Service / Skier Services /Rental Technician
Blue Hills Ski Area
Canton
01.2026 - Current
- Assisted customers with inquiries and provided detailed information about ski services.
- Resolved customer complaints and ensured a positive experience for all visitors.
- Promoted guest satisfaction through genuine and friendly interactions.
- Answered phones to respond to customer inquiries.
- Provided guidance to new team members on how to perform tasks.
- Adjust/tune skis according to guests sizing.
- Sized boots and skis/snowboards to fit guests.
- Sanitize boots and helmets.
- Issue store credit refunds when appropriate.
- Respond to emails.
- Issue lift passes.
- Log inventory.
- Communicate with other positions regarding activity and customer volume.
Food Runner / Busser / Expediter / Hostess
The Downtown Public House
Norton
06.2025 - Current
- Pre bus tables.
- Take drink orders for servers.
- Maintain cleanliness (ex. Wipe down surfaces, clean windows, sweep, polish silverware, clean bar coolers, organize)
- Bus tables and change bus buckets.
- Roll silverware.
- Stock bars (ex. Glasses, drink mixes, fill ice wells, cut fruit, silverware, etc.)
- Process credit/debit/cash transactions.
- Load gift cards and process gift card purchases.
- Respond to phone calls.
- Take to-go orders.
- Expedite.
- Wash dishes during the rush.
- Ensure the walk in cooler is always stocked.
- Work close/open shifts.
- Attend to guests needs/requests.
- Resolve or report any guest concerns.
- Communicate with kitchen staff to ensure food is correct and delivered properly.
- Communicate with servers and help them when needed.
- Greet guests in a friendly manner.
- Maintain a well-rounded and appropriate attitude.
- Run food in an efficient manner.
- Deliver food to guests in a timely manner while following safety protocols.
- Assisted in training new staff members.
- Greet and welcome customers in a friendly manner.
- Change kegs.
- Seat guests.
- Accommodate for specific seating arrangements.
- Bus tables.
- Manage the wait list.
- Navigate and utilize the online seating/service system.
Hostess
Not Your Average Joes
Westwood
08.2024 - 04.2025
- Greeted and seated guests promptly in a welcoming environment.
- Managed reservation system to optimize seating arrangements.
- Communicated wait times clearly to guests and staff.
- Maintained cleanliness of waiting area and hostess station.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Assisted in preparing the restaurant for opening and closing shifts.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Packed up to-go orders, and distributed them to the customer or delivery driver.
Education
Norwood High School
Norwood, MASkills
- Works well in a fast pace environment
- Performs well under pressure
- Excellent communication
- Time management
- Organization
- Problem solving
- Very friendly
- Respectful
- Cash handling
- Restaurant etiquette
- Valid Driver's license
- Opening and closing procedures
- Beverage preparation
- Quick learner
- Strong work ethic
- Effective multitasking
Note
My employment at Blue Hills Ski Area is a seasonal job. (November-March)
Timeline
Guest Service / Skier Services /Rental Technician
Blue Hills Ski Area
01.2026 - Current
Food Runner / Busser / Expediter / Hostess
The Downtown Public House
06.2025 - Current
Hostess
Not Your Average Joes
08.2024 - 04.2025
Norwood High School