Emily Smith
Boston
Summary
Dynamic customer service professional with a proven track record in managing inquiries, resolving issues, and fostering positive client experiences. Expertise in communication, problem-solving, and adaptability ensures seamless interactions and high satisfaction levels. Dedicated team collaborator committed to achieving targets while upholding high standards of service excellence. Dependable and flexible, consistently prepared to meet evolving demands and deliver outstanding results.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
The Colorado State University Bookstore
01.2024 - 05.2026
- Delivered exceptional customer service by assisting students, faculty, and visitors with purchases and inquiries.
- Developed strong communication skills through effective policy explanations and concern resolutions.
- Earned recognition for exceptional customer service, consistently receiving positive feedback from customers and supervisors.
Travel and Customer Support Intern
EmPG International LLC, dba ExperiencePlus! Bicycle Tours
Fort Collins, CO
05.2025 - 10.2025
- Facilitated effective customer communication utilizing internal systems and Atlas travel management platform to enhance service delivery.
- Managed pre-trip communication processes to facilitate seamless coordination of final mailings and group updates.
- Facilitated cross-departmental cooperation among marketing, sales, accounting, and management teams to optimize international tour operations.
- Developed and managed comprehensive event planning materials and schedules to ensure seamless execution of events.
Technicians Assistant
Massachusetts Veterinary Referral Hospital
Woburn, Massachusetts
05.2022 - 08.2022
- Prepared treatment areas with necessary medical supplies to facilitate efficient procedures.
- Assisted front-desk staff with scheduling, record-keeping, and client communication.
- Maintained cleanliness of examination rooms and surgical areas, supporting infection control standards.
Sales Associate
Nordstrom Co
Burlington, Massachusetts
05.2022 - 08.2022
- Provided outstanding customer service at Nordstrom to enhance customer satisfaction, utilizing comprehensive training on engagement techniques and product knowledge
- Educated customers on product features, driving informed purchasing decisions and upselling opportunities.
- Cultivated strong digital relationships with customers by providing personalized style boards and recommendations.
Education
B.S. - Human Dimensions of Natural Resources
Colorado State University
Fort Collins, CO05-2027
Skills
- CRM expertise
- Client support
- Multitasking and adaptability
- Sales techniques
- Conflict Resolution
- Data tracking and analysis
- Microsoft applications proficiency
- Scheduling and planning
- Visual presentation skills
Community Service And Activities
- Volunteered at the Lowell Transitional Center
- A Night with SHAPE
Timeline
Travel and Customer Support Intern
EmPG International LLC, dba ExperiencePlus! Bicycle Tours
05.2025 - 10.2025
Customer Service Associate
The Colorado State University Bookstore
01.2024 - 05.2026
Technicians Assistant
Massachusetts Veterinary Referral Hospital
05.2022 - 08.2022
Sales Associate
Nordstrom Co
05.2022 - 08.2022
B.S. - Human Dimensions of Natural Resources
Colorado State University