Emilye Souza
Worcester
Summary
Dedicated Optometric Technician with experience in patient management and insurance billing. Proficient in assisting eye exams and ensuring accurate data entry, contributing to improved patient satisfaction and clinic efficiency.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
Work History
Optometric Technician
HB Eye Care
Shrewsbury
10.2023 - Current
- Assisted with patient eye exams using advanced diagnostic equipment.
- Managed patient records and ensured accurate data entry in systems.
- Educated patients on contact lens care and eyewear options
- Insurance billing and claim submission.
- Greeting patients and handling phone calls to schedule appointments.
- Pre-examined patients.
Cashier
Dunkin' Donuts
Worcester
02.2022 - 09.2023
- Processed customer transactions quickly and accurately using point-of-sale system.
- Maintained cleanliness and organization of work area and dining space.
- Assisted customers in selecting menu items and provided product information.
- Collaborated with team members to ensure smooth service flow during busy shifts.
- Restocked supplies and ingredients to meet daily operational needs.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Educated new staff on cash handling procedures and store policies.
Education
Colegio Americano
BRAZIL, BRSkills
- Insurance billing
- Optical measurements
- Contact lens fitting
- Appointment setting
- Glaucoma screening
- Customer service
- Patient management
- Cash handling procedures
- Team collaboration
- Problem solving
- Time management
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Optometric Technician
HB Eye Care
10.2023 - Current
Cashier
Dunkin' Donuts
02.2022 - 09.2023
Colegio Americano