EMILY L. JACHOWICZ
Waltham
Summary
Knowledgeable and dedicated client service professional with extensive experience in Law industry. Team player with outgoing, positive demeanor, and proven skills in establishing rapport and developing genuine connection with clients. Motivated to maintain client satisfaction and continue to contribute to company success. Empathetic, articulate, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and elevating the client experience.
Overview
8
8
years of professional experience
Work History
Workplace Experience Coordinator
Latham & Watkins
Boston, MA
06.2024 - 06.2025
- Coordinated cross-departmental communication to streamline project workflows and enhance collaboration.
- Created and rolled out various projects and procedures to improve overall office benefits and morale, including implementing a composting program, putting together a First Aid/CPR/AED Training available to all office personnel, ???
- Completed a Workstation Overview training session for all new attorneys and staff on their first day, covering operational procedures and company policies.
- Implemented process improvements that increased efficiency in task execution and resource allocation.
Workplace Experience Agent
Latham & Watkins
Boston, MA
06.2022 - 06.2024
- Executed effective strategies and processes for managing support to clients in the office and partner with colleagues to ensure seamless delivery of services
- Established a genuine connection with all clients, and create a customized experience so they can work seamlessly, productively, and efficiently
- Ensured workstations, offices, and collaboration spaces are presentable, fully equipped, configured to client specifications, and ready for use at all times
- Utilized following applications and programs with high proficiency: Microsoft Office Suite, iManage, Jabber, CIC Interaction Desktop, Event Management System (EMS), Chrome River, ServiceNow, OAMT, Envoy, and 7 Point Ops Dashboard
Guest Services Specialist II
Latham & Watkins
Boston, MA
08.2019 - 06.2022
- Fielded and prioritized incoming service requests from attorneys and staff, processed using the appropriate applications and resources, and sent confirmation once complete
- Created and maintained relationships with vendors and support services, both internal and external, in order to accommodate all attorney, administration, and client needs
Attorney Support Assistant/Operations Specialist I
Latham & Watkins
Waltham, MA
08.2018 - 08.2019
- Acted as sole point-of-contact for on-site support for departments, including but not limited to: Operations, Reception, Guest Services, Technology, Print & Mail; and acted as liaison between department managers, as necessary
- Recorded inventory, tracked low-stock items, ordered supplies, received shipments, and distributed accordingly for all office products
- Assisted Boston office management with special projects and events, as needed
Guest Services Attendant I/II
Latham & Watkins
Boston, MA
03.2017 - 08.2018
- Processed reservations for Boston and Waltham offices, followed up to retrieve all pertinent details, and ensured follow through with setup
- Constructed and implemented use of multiple process improvement documents for Reception and the Guest Services team
Education
Bachelor of Science - Public Health, Psychology And Sociology
UNIVERSITY OF MASSACHUSETTS, AMHERST
AMHERST05.2016
Skills
- Massachusetts Notary Public
- Middlesex County Reserve Deputy Sheriff
- Multitasking and organization
- Customer service
- Process improvement
- Event planning
- Strategic planning
- Database management
- Project coordination
- Discretion and confidentiality
Microsoft Office Suite, iManage, Cisco Jabber, CIC Interaction Desktop, Event Management System (EMS), Chrome River, ServiceNow, Office Attendance Management Tool (OAMT), Envoy, 7 Point Ops, Cisco Jabber
Timeline
Workplace Experience Coordinator
Latham & Watkins
06.2024 - 06.2025
Workplace Experience Agent
Latham & Watkins
06.2022 - 06.2024
Guest Services Specialist II
Latham & Watkins
08.2019 - 06.2022
Attorney Support Assistant/Operations Specialist I
Latham & Watkins
08.2018 - 08.2019
Guest Services Attendant I/II
Latham & Watkins
03.2017 - 08.2018
Bachelor of Science - Public Health, Psychology And Sociology
UNIVERSITY OF MASSACHUSETTS, AMHERST