Emma Arcieri
Somerset,MA
Summary
Dynamic professional with a proven track record at The Paper Store, excelling in customer service and cash handling accuracy. Skilled in training and mentoring staff, I enhanced store sales through effective merchandising and relationship building, fostering customer loyalty. Proficient in Microsoft Office, I leverage strong problem-solving abilities to drive team success.
Overview
6
6
years of professional experience
Work History
Key Holder/Sales Associate
The Paper Store
04.2019 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Graduate Research Assistant
University of Rhode Island
01.2025 - 05.2025
- Participated in regular meetings with project supervisors, providing progress updates and discussing potential challenges or areas for improvement.
- Utilized advanced statistical software to analyze large datasets, uncovering key insights for informed decision making.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
Education
Master of Arts - International Relations
University of Rhode Island
Kingston, RI05-2025
Bachelor of Arts - Political Science
University of Rhode Island
Kingston, RI05-2024
Bachelor of Arts - Philosophy
University of Rhode Island
Kingston, RI05-2024
Skills
- Customer service
- Staff training and development
- Relationship building
- Microsoft office
- Time management
- Problem-solving
- Teamwork and collaboration
- Multitasking and organization
- Attention to detail
Timeline
Graduate Research Assistant
University of Rhode Island
01.2025 - 05.2025
Key Holder/Sales Associate
The Paper Store
04.2019 - Current
Master of Arts - International Relations
University of Rhode Island
Bachelor of Arts - Political Science
University of Rhode Island
Bachelor of Arts - Philosophy
University of Rhode Island
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