Summary
Overview
Work History
Education
Skills
Timeline
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Emma Duffy

Holbrook

Summary

Dynamic and results-driven professional with extensive experience at The 99 Restaurant and Honey Dew Donuts. Proven ability to enhance customer satisfaction through exceptional service and effective team collaboration. Skilled in multitasking and time management, consistently streamlining operations to boost efficiency and revenue. Committed to maintaining high standards in fast-paced environments.

Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.

Overview

4
4
years of professional experience

Work History

Host/Server Assistant

The 99 Restaurant
05.2023 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Completed daily side work and opening and closing duties without fail.


Counter Help

Honey Dew Donuts
05.2021 - 2023
  • Resolved customer concerns promptly, maintaining professionalism and a positive attitude throughout interactions.
  • Conducted regular equipment checks for proper functioning, addressing issues quickly to minimize downtime during peak hours.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders, meeting customer expectations consistently.
  • Streamlined order processing for faster turnaround times, resulting in increased daily sales.
  • Assisted in updating menu offerings by providing feedback on popular items and identifying potential areas for improvement.
  • Promoted special offers and upsold menu items effectively, increasing overall revenue per transaction.
  • Trained new counter assistants on company policies and procedures, contributing to a well-prepared team environment.
  • Assisted customers with menu selections, offering suggestions based on individual preferences and dietary requirements.

Education

Cardinal Spellman
Brockton
05-2023

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management

Timeline

Host/Server Assistant

The 99 Restaurant
05.2023 - Current

Counter Help

Honey Dew Donuts
05.2021 - 2023

Cardinal Spellman

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Emma Duffy