Emma Giorgio

• Facilitate ticket sales via phone and in-person for Huntington Theatre Company and Boston Theatre Scene including season subscriptions, single ticket orders, exchanges, and FlexPass redemptions.
• Provide efficient and professional customer service including dissemination of information and issue resolutions.

• Oversaw all box office operations to ensure seamless daily workflows among a rotating box office staff.
• Developed and analyzed detailed sales and patron reports, leveraging insights to refine marketing strategies and drive targeted outreach efforts.
• Executed strategic outreach for group sales and special performance scenarios, tailoring approaches to maximize engagement and attendance.
• Coordinated between departments for rapid real time problem solving, ensuring immediate resolution of last-minute issues and maintaining an exceptional patron experience.

• Managed daily ticket sales operations, including in-person, phone, and day-of-show transactions.
• Cultivated strong personal connections with patrons, understanding their needs and preferences to deliver a highly personalized and anticipatory service experience.
• Assisted in coordinating group sales efforts and special promotions.
• Worked closely with other departments to resolve ticketing issues efficiently.

• Assisted patrons with both ticket and concessions sales, providing knowledgeable service and ensuring a seamless purchasing experience.
• Maintained a clean and sanitary environment by regularly cleaning tables, concession stands, lobby areas, and theatre seating to ensure a welcoming experience for patrons.

• Developed and delivered engaging music lessons for students of varying skill levels, incorporating diverse musical genres and teaching methodologies.
• Coordinated and prepared students for recitals and performances including Talent Shows, Holiday Concerts, and Plays.
• Adapted to the evolving landscape of music education by organizing and facilitating virtual lessons and performances via Zoom during the COVID-19 pandemic, ensuring students could continue to develop and showcase their talents and receive valuable feedback in a digital format.

• Seamlessly transitioned music instruction mid-year, introducing a new teaching approach while preserving core lesson content to ensure continuity and student success.
• Coordinated and prepared students for Holiday Concerts.

• Consistently engaged in contract-based theatrical work, including acting, stage management, and music leadership.
• Adapted quickly to new creative teams, artistic visions, and fast-paced production schedules.
• Developed strong organizational, leadership, and teamwork skills through diverse theatrical roles.

Select Professional Credits:

Co-Star at Fleishman is in Trouble - Hulu/FX

Guest Star at American Dynasty - Fox

Lead Actor at Urbanite Theatre - Sarasota, FL

Lead Actor at Ives Concert Park - Danbury, CT

Asst. Stage Manager at A.C.T. of Connecticut Youth Conservatory - Ridgefield, CT

Stage Manager at Musicals at Richter Youth Workshop - Danbury, CT

Choir Section Leader at St. Mary Parish - Ridgefield, CT