Emma May
Amherst
Summary
Throughout my years of work experience, I've learned to persevere through several challenges on a daily basis, and working through these roadblocks has helped me build a strong work ethic. My skills in customer service, as well as consistently keeping up with daily tasks, while always keeping a smile and a cordial attitude. I am a service-oriented worker, and my strong time management skills help me easily pick up and manage new tasks throughout my shift. I connect easily with customers and coworkers, and my people skills have led me to create strong workplace relationships that I still have today.
Overview
3
3
years of professional experience
Work History
Delivery Driver
DoorDash
Plymouth
02.2024 - Current
- Delivered food items promptly to customers using a designated route.
- Communicated effectively with customers regarding order status and delivery times.
- Collaborated with restaurant staff to confirm accurate order preparation and packaging.
- Followed safety protocols while transporting food items to ensure quality standards.
Front End Associate
Hannaford Supermarket
Plymouth
03.2023 - Current
- Maintained cleanliness and organization of sales floor and checkout areas.
- Assisted customers with product inquiries and store navigation.
- Collaborated with team members to enhance customer service experience.
- Processed transactions accurately at the cash register.
- Followed safety procedures to maintain a secure shopping environment.
- Resolved customer complaints and concerns professionally and efficiently.
- Processed customer transactions and provided excellent customer service.
- Maintained clean and clutter free front end area.
- Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
- Packaged, transported, and loaded customer orders into shopping carts and vehicles for carry out or pick up service.
- Recommended, selected and located merchandise based on customer desires.
Prep Cook
The Last Chair Brewery
Rumney
09.2022 - 03.2023
- Maintained cleanliness and organization in food preparation areas.
- Assisted chefs in assembling dishes according to recipes.
- Followed food safety guidelines during all food handling tasks.
- Operated dishwashing machines to ensure cleanliness and efficiency.
- Sorted and stacked clean dishes for quick access during meal service.
- Completed special orders according to customer dietary needs.
- Trained new employees on proper techniques of preparing meals safely.
- Chopped and diced food for prep.
Education
Some College (No Degree) - Social Work
Hampshire College
Amherst, MASkills
- Customer service
- Effective communication
- Problem resolution
- Organizational skills
- Food safety
- Inventory management
- Team collaboration
- Shopping orders
- Time management
- Problem solving
- Retail operations
Timeline
Delivery Driver
DoorDash
02.2024 - Current
Front End Associate
Hannaford Supermarket
03.2023 - Current
Prep Cook
The Last Chair Brewery
09.2022 - 03.2023
Some College (No Degree) - Social Work
Hampshire College