Emma Petrillo
Taunton
Summary
I am a hospitality professional with strong background in guest services and event coordination. I am skilled in managing reservations, greeting guests, and providing exceptional customer experiences. I am known for effective team collaboration and adaptability to changing needs. I strive to be highly organized with excellent communication. I have an in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity.
Overview
3
3
years of professional experience
Work History
Hostess/Server
Boston Tavern (Bracks Tavern New Owners)
08.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Ecommerce Personal Shopper
Shaw's
04.2023 - Current
- Cashier/food prep aswell
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Collaborated with team members to develop innovative solutions for common e-commerce challenges, resulting in improved operational efficiency.
- Maintained a high level of product knowledge, staying up-to-date on the latest offerings from various brands and designers.
- Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
- Provided training materials for new employees joining the personal shopper team so they can quickly get up-to-speed on the company''s processes and expectations.
- Assisted customers with returns, exchanges, and refunds as necessary, demonstrating a commitment to outstanding service at all times.
- Increased repeat business with exceptional communication skills, addressing customer inquiries promptly and professionally.
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
- Completed required paperwork, logs and other documentation according to internal policies to accurately track sales and delivery metrics.
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Sales Associate
Kohl's
08.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Hostess/Cashier
Classic Pizza
02.2022 - 06.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High school diploma -
Taunton High School
Skills
- Time Management
- Nannying
- Toddler Care
- Organizational Skills
- Writing Skills
- E-Commerce
- Childcare
- Dog walking
- Cashiering
- Dog Handling
- Classroom Management
- Pet care
- Pet Sitting
- Animal care
- Babysitting
- Autism Experience
- Math Skills
- Front Desk
- Serving Experience
- Dog Training
- POS
- Cash handling
- Customer Service
- Food service
- Food handling
- Phone etiquette
- Cleaning and sanitation
- Exceptional communication
- Hospitality service expertise
- Guest complaint resolution
- Guest relations
- Hospitality and accommodation
- Strong interpersonal skills
- Receptionist
- Front Desk
Personal Information
Work Permit: Authorized to work in the US for any employer
Extremely flexible and reliable
Timeline
Hostess/Server
Boston Tavern (Bracks Tavern New Owners)
08.2024 - Current
Ecommerce Personal Shopper
Shaw's
04.2023 - Current
Sales Associate
Kohl's
08.2022 - 01.2023
Hostess/Cashier
Classic Pizza
02.2022 - 06.2022
High school diploma -
Taunton High School
Similar Profiles
ALLYCE OLSENALLYCE OLSEN
Restaurant Hostess at Boston TavernRestaurant Hostess at Boston Tavern
Cheyanne NorthrupCheyanne Northrup
Server at Boston Tavern, Middleboro, MAServer at Boston Tavern, Middleboro, MA
Sesen HaddishSesen Haddish
Host/Expo/Server at Brix Tavern & Gordon TavernHost/Expo/Server at Brix Tavern & Gordon Tavern
Kendall NadeauKendall Nadeau
Babysitter at Jenna FreitasBabysitter at Jenna Freitas
Karen IntoKaren Into
Accounts Payable and Billing Coordinator at RDW Group, Inc.Accounts Payable and Billing Coordinator at RDW Group, Inc.