Emma Watts
Boston
Summary
Experienced and reliable customer service professional with a background in retail positions. Currently a student at Boston University, I offer communication skills, problem-solving abilities, and a strong work ethic. Eager to contribute to a team committed to excellent retail experiences in a customer/clientele-focused environment.
Overview
3
3
years of professional experience
Work History
Fulfillment Expert
Target
Plattsburgh
07.2023 - Current
- Fulfilling guests' online orders with accuracy and speed.
- Efficiently locating items on the sales floor and back room.
- Providing guest assistance and support to enhance the shopping experience.
- Coordinating with team leads and team members to reach daily goals and maintain high productivity.
- Trained new team members.
Temporary Office Assistant
Mold Rite Solutions
Plattsburgh
12.2024 - 01.2025
- Providing general office support, ensuring office tasks are up to date.
- Utilizing online filing programs, making digital files easily accessible.
- Keeping employee files up to date, correct, and compliant with company policy.
- Performed data entry tasks into computer systems accurately and efficiently.
- Maintaining an organized, clean, and efficient office environment.
Customer Service Associate
Market 32
Plattsburgh
05.2022 - 07.2023
- Providing friendly and helpful customer service, ensuring a positive shopping experience.
- Resolved complaints and provided effective solutions to enhance customer satisfaction.
- Maintained knowledge of current promotions and product offerings for accurate guidance.
- Operating cash register, handling transactions with accuracy and attention to detail
- Accurately counting and handling cash.
- Maintaining a clean and presentable workspace to uphold company standards.
Education
Bachelor of Science - Behavior And Health
Boston University
Boston, MA05-2028
Skills
- Customer service (three years)
- Computer skills
- Data entry
- Digital filing
- Problem resolution
- Team collaboration
- Organizational skills
Timeline
Temporary Office Assistant
Mold Rite Solutions
12.2024 - 01.2025
Fulfillment Expert
Target
07.2023 - Current
Customer Service Associate
Market 32
05.2022 - 07.2023
Bachelor of Science - Behavior And Health
Boston University
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