EMMANUEL AWATEY
Worcester
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Helpdesk Executive
QUINSIGAMOND COMMUNITY COLLEGE
Worcester, MA
10.2023 - Current
- Used ticketing systems to manage and process support actions and requests.
- Recruited, trained and supported help desk technicians and representatives.
- Provided IT support to non-technical internal users through desk side support services.
- Managed help desk consisting of 50 employees and conducted performance evaluations.
Networking Assistant
CONAD'S ESTATE LIMITED
ACCRA, GHANA
11.2021 - 03.2023
- Diagnosed and executed resolution for network and server issues.
- Monitored network hardware operations to evaluate proper configuration.
- Designed and evaluated WAN and LAN connectivity technologies.
Education
Associate of Science - MAJOR-CYBERSECURITY
Quinsigamond Community College
Worcester, MA05.2025
Skills
- Helpdesk Operations
- Operating Systems
- Project Coordination
- Multitasking
- Windows Operating System
- Networking Technologies
- Customer support
- Team Collaboration
Timeline
Helpdesk Executive
QUINSIGAMOND COMMUNITY COLLEGE
10.2023 - Current
Networking Assistant
CONAD'S ESTATE LIMITED
11.2021 - 03.2023
Associate of Science - MAJOR-CYBERSECURITY
Quinsigamond Community College