Emy C. McSweeney
Dorchester
Summary
Accomplished professional with many years of property acquisition management experience for public utilities. Focused land ownership leader and project manager with vast expertise on legal and technical issues related to property transfers. Dedicated to negotiating best terms for employers and managing projects on time and within budget.
Overview
25
25
years of professional experience
Work History
Right of Way Agent
Eversource Energy
Dorchester
01.2024 - Current
- Accountable for determining and obtaining the necessary Rights, Permits, Licenses and Grants required to install, repair and renew company facilities.
- Review and evaluate customer requests for new service, new construction builds, community, municipal projects determining if Rights are needed for project to move forward – if so assist and educate such parties on process and steps involved.
- Represent company at formal Public Hearings to obtain the proper Rights by providing information on the job at hand and advising the Select Board as well as towns people the process necessary to install and construct such project. Make field visits prior to preparing properly before such meeting.
- Work & build strong positive working relationships with internal/external organizations, agencies, government entities preparing applications, assisting title searches, record easements, obtain private property rights & fulfilling requests entities such as DCR, MBTA, MassDOT, City of Boston.
- Ensure always in compliance with non-regulatory commitments, agreements with all Right of Way matters and any related agreements.
Right of Way Clerk
Eversource
Dorchester
01.2023 - 01.2024
- Accountable for determining and obtaining the necessary Rights, Permits, Licenses, and Grants required to install, repair, and renew Company facilities.
- Process bills payable.
- Assist Right Away Agent with any projects, petitions, meeting preparation as well as fill in at hearings when Right Away Agent is not available to attend on behalf of company.
Meter Office Administrator
Eversource
Dorchester
01.2022 - 01.2023
- Provided administrative support to Field Services, Meter Reading, & Meter Technical.
- Process FSR timesheets & maintain employee records to support field associates, metering operations, and billing.
- Processed, oversaw coordination, and execution of company Warrants.
- Assisted on projects focused on analyzing reporting, tracking, analyzing of meter reading performance data, and current open field orders. Project goal was identifying process improvements and where implement better efficiencies.
Field Service Meter Reader
Eversource
Dorchester
01.2018 - 01.2022
- Tasked with accurately obtaining meter readings, reporting billing, metering, and service irregularities.
- Manual meter reader assigned routes located in downtown Boston, Cambridge, and West of Boston.
- Responsible for obtaining accurate meter reading, completing AMR routes in a timely manner, and ensuring met the 99% goal.
Customer Service/Billing Rep
Eversource
Westwood
01.2015 - 01.2018
- Computed service orders in a timely and efficient manner for electric outages and gas emergency calls.
- Responsible for receiving and processing cash transactions, as well as maintaining all pertinent records and assists employees of a higher grade when necessary.
- Demonstrate excellent interpersonal, listening, written and verbal communication skills. Incumbents must successfully complete company training for this position.
HR/Labor Relations Administrative Assistant
City of Boston
Boston
01.2012 - 01.2015
- Maintained labor relation files, records and databases.
- Managed Union grievance process, including scheduling and tracking cases through the Arbitration level.
- Tracked applicable labor relations metrics.
- Modified collective bargaining agreements to reflect negotiated changes and ensure the timely implementation of all three union contracts within public works.
Sr. Staff Consultant - Video Network Operations
Verizon Communications Inc.
Basking Ridge
01.2006 - 01.2010
- Responsible for overseeing variety of aspects building build 10 Video Hub Offices located in various locations across the country.
- Assisted with conducting required research so could package all necessary Right of Way documents we needed to present to town officials at meetings/hearings to obtain approval to build these new Video Hub Offices.
- Managed and assisted in creating the new interview/hiring package we used to fill all open positions at each of the new Video office sites.
- Created the processes, methods, procedures, manuals/documents mandatory for all employees hired to work in these Video Offices were to follow. Led training sessions if deemed necessary.
- Identified and resolved problems, preparing, and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs.
Manager- Installation & Maintenance
Verizon Communications Inc.
Boston
01.2004 - 01.2006
- Managed, coached, and developed technical union associates in the Installation and Maintenance bargaining unit, located across the New York and New England region.
- Responsible for the resolution of complex billing issues across NY & NE.
- Heard grievances at the second and third level on an as needed basis.
- Implemented two systems which automated teams work with overall goal to better track order requests, orders being processed, increase overall efficiency, and increasing number of penalty orders being met.
- Maintained all records, policies, procedures supporting ISO certification, FCC mandates, regulations, and rulings for organization.
- Interfaced with cross functional departments regarding installation/maintenance process improvements, order resolutions and implemented appropriate proactive solutions on an as needed basis.
Outside Plant & Network Engineer
Verizon Communications Inc.
Framingham
01.2001 - 01.2004
- Engineered and Project Managed noncomplex design spec additions, modifications, and replacement to transmission, distribution systems.
- Prepared work orders, work permits, assisted in obtaining Right of Way easements, licenses, and agreements.
- Attended town and state meetings representing the company on Right of Way/Easement matters to obtain approval to ensure my assigned projects could move forward both in the engineering phase and construction build.
- Designed engineering drawings utilizing MS VISIO and GIS programs.
- Utilized strong strategic and analytical skills to quickly identify and solve a variety of complex technical problems and overcome provisioning roadblocks.
Education
BA - (about to complete Masters)
Lasell University
Certificate - Corporate Leadership
Simmon College
Boston, MANeedham High School -
Needham High School
Needham, MASkills
- Project Management
- Organizational
- Communication
- Negotiation
- Problem Solving/Critical Thinking
- Conflict-Resolution
- Supervisory
- Management
- Training
- Contract Management
- Adaptability
- Microsoft Office
- Eversource systems
- Teaching others
- Customer service
- Technical positions
- Permit coordination
- Rights acquisition
- Customer relationship management
- Regulatory compliance
- Project evaluation
- Application processing
- Data analysis
- Process improvement
- Problem solving
- Effective communication
- Relationship building
- Team collaboration
- Utility coordination
- Right of way laws
- Negotiation expertise
- Document preparation
- Collaboration and teamwork
- Professionalism
- Staffing and recruitment
- Records management
- Time management
- Employment law understanding
- Conflict resolution
- Legal documentation and reporting
- Goal setting
- Deadline adherence
- Community advocacy
- Database management
Timeline
Right of Way Agent
Eversource Energy
01.2024 - Current
Right of Way Clerk
Eversource
01.2023 - 01.2024
Meter Office Administrator
Eversource
01.2022 - 01.2023
Field Service Meter Reader
Eversource
01.2018 - 01.2022
Customer Service/Billing Rep
Eversource
01.2015 - 01.2018
HR/Labor Relations Administrative Assistant
City of Boston
01.2012 - 01.2015
Sr. Staff Consultant - Video Network Operations
Verizon Communications Inc.
01.2006 - 01.2010
Manager- Installation & Maintenance
Verizon Communications Inc.
01.2004 - 01.2006
Outside Plant & Network Engineer
Verizon Communications Inc.
01.2001 - 01.2004
BA - (about to complete Masters)
Lasell University
Certificate - Corporate Leadership
Simmon College
Needham High School -
Needham High School