Summary
Overview
Work History
Skills
Websites
Timeline
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Enma Arauz

Somerville,MA

Summary


Professional leader with comprehensive background in regional management. Strong focus on team collaboration and achieving results. Flexible with changing needs and dependable in all situations. Skilled in strategic planning, operational efficiency, and stakeholder communication. Highly motivated and prepared to drive impactful results.

Overview

15
15
years of professional experience

Work History

Regional Manager

Sweetgreen
03.2024 - Current
  • Led regional operations, optimizing workflow and ensuring efficiency across multiple locations.
  • Developed strategic initiatives to enhance customer experience and drive brand loyalty.
  • Analyzed sales data to identify trends, informing inventory management and product offerings.
  • Mentored and developed field teams, fostering a culture of continuous improvement and accountability.
  • Collaborated with cross-functional teams to align operational goals with corporate objectives.
  • Monitored team performance to assess training requirements and areas in need of improvement.
  • Established and maintained operational standards for 102 locations.

Area Leader

Sweetgreen
07.2020 - 03.2024
  • Lead a team of 10+ Head coaches to drive exceptional customer experience, increase same store sales, ensure we hit revenue targets, and uphold Sweetgreen’s values and standard. Shaping operations strategy and ensuring the successful execution of the company’s strategic initiatives in my area.
  • Drive team engagement by motivating the team to do their best and celebrate their contributions.
  • Developed 10+ internal coaches + AL by empowering, coaching and influencing them to achieve their goals.
  • Ensure strict adherence to food safety and health regulations.
  • Execute financial plans, with a strong focus on increasing revenue.
  • Opened and lead 5+ NRO’s with strong focus on hitting profitability.
  • Took over markets with strong opportunities on culture and lack of ownership and turned them around in short amount of time.
  • Oversee 26+ restaurants with strong focus on driving sales and profit and improving customer experience.

Head Coach

Sweetgreen
07.2015 - 07.2020
  • Manage performance through clear and honest feedback, recognition, coaching and disciplinary action.
  • Drives Sweetgreen’s core values and create a healthy and empowering environment.
  • Maximized sales and restaurant profit through team leadership and customer service.
  • Hired, trained and develop hourly and salary team members.
  • Mentoring multiple Head Coaches.
  • Become the first training restaurant for SG and help modeling training program.
  • Trained 45+ leaders for Sweetgreen, including market Directors and CEO.
  • Become the First Champion for Sweetgreen and helped lead and launch plates during covid.
  • Led trainer classes for new leaders and NRO trainers.

General Manager

Chipotle Mexican Grill
05.2010 - 07.2015
  • Setting and achieving the highest standards in all areas of the restaurant.
  • Hiring, training and development of employees.
  • Ensured accountability of the leaders and team.
  • Foster safe and happy environment.
  • Increased SSS by 20% by focusing on customer experience and speed of service.
  • Established standard operating procedures to streamline workflows and reduce operational costs.

Skills

  • Budget management
  • Strong interpersonal communication
  • Profit and loss oversight
  • Strategic marketing planning
  • Team development
  • Strategic development
  • Training and Development
  • Market expansion
  • Effective time management
  • Collaborative team development
  • Results-oriented mindset
  • Client-centric approach
  • Commitment to accountability
  • Problem-solving skills
  • Detail-oriented approach
  • Flexible problem-solving

Timeline

Regional Manager

Sweetgreen
03.2024 - Current

Area Leader

Sweetgreen
07.2020 - 03.2024

Head Coach

Sweetgreen
07.2015 - 07.2020

General Manager

Chipotle Mexican Grill
05.2010 - 07.2015

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Enma Arauz