ENOUIJAH YOUNESS
+212661514443
TANGER
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
10
10
years of professional experience
Work History
Hotel Front Desk Agent
JNAN AIN ASSERDOUN HOTEL
BENI MELLAL
02.2018 - 04.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Resolved service-related problems and documented actions in system.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
Restaurant Waiter
JNAN AIN ASSERDOUN HOTEL, BENI MELLAL
10.2015 - 01.2018
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Cultivated warm relationships with regular customers
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Explained menu items and suggested appropriate options for food allergy concerns.
WAITER
JNAN AIN ASSEDOUN , BENI MELLAL
04.2013 - 10.2015
- Kept server areas clean and stocked to increase efficiency while working tables
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Coffee Barista
CHARAM CHEIKH COFFE
BENI MELLAL
01.2010 - 02.2012
- Sales Promotion
- Communications Strategies
- Surface, Brewed and served coffee, tea and other non-alcoholic drinks according to company standards
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases
- Handled OLTP systems, payment processing, cash change and issuing of receipt
- Kept product inventory stocked during times of customer congestion and high demand
- Addressed specific customer questions and requests, fielding to those outside of scope
- Cleaned counters, machines, utensils and seating areas daily
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
Education
DIPLOMA - Accounting And Business Management
EMSET, MELLAL
07.2016
DIPLOMA - MAINTENANCE INFORMATIQUE
EMSET
BENI MELLAL07.2014
High School Diploma - undefined
AL AMRIA SCHOOL
06.2012
Skills
- Customer Interaction
- Hospitality and Professionalism
- Customer Preferences
- Individualized Instruction
- Consultative Sales Approach
- Equipment and Store Cleaning
- Restaurant Operation
- Station Preparation
- Coffee Machine Demonstrations
- Workstation Maintenance
- Food Serving and Preparation
- Food Storage Management
- Credit Card Transaction Processing
- Coffee and Tea Preparation
- Espresso Machine Operation and Maintenance
- Guest Satisfaction
Languages
Arabic
Proficient
C2
French
Upper intermediate
B2
English
Advanced
C1
Spanish
Elementary
A2
Timeline
Hotel Front Desk Agent
JNAN AIN ASSERDOUN HOTEL
02.2018 - 04.2021
Restaurant Waiter
JNAN AIN ASSERDOUN HOTEL, BENI MELLAL
10.2015 - 01.2018
WAITER
JNAN AIN ASSEDOUN , BENI MELLAL
04.2013 - 10.2015
Coffee Barista
CHARAM CHEIKH COFFE
01.2010 - 02.2012
DIPLOMA - Accounting And Business Management
EMSET, MELLAL
DIPLOMA - MAINTENANCE INFORMATIQUE
EMSET
High School Diploma - undefined
AL AMRIA SCHOOL
Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkInternshipWork Location
On-SiteImportant To Me
Stock Options / Equity / Profit SharingTeam Building / Company RetreatsWork-life balance4-day work weekPersonal development programsFlexible work hoursAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 30 staff members.
Certification
- Sales Essentials Certificate
- Sales Manager Certificate
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