Eric Brown
Ashby
Summary
Results-driven HVAC and Plumbing professional with a strong focus on customer satisfaction and efficient problem resolution. Proven ability to coordinate installations and manage on-site issues effectively.
Overview
10
10
years of professional experience
Work History
HVAC and Plumbing Sales
Wilson Brothers
Pepperell
02.2025 - Current
- Achieved high customer satisfaction through tailored solutions to individual concerns.
- Resolved customer issues with knowledgeable, friendly service to promote satisfaction.
- Assisted with customer requests and answered questions to improve satisfaction.
- Executed daily responsibilities to maintain service quality and meet operational standards.
- Organized and prioritized tasks to achieve service goals efficiently.
- Generated innovative ideas and solutions to enhance team effectiveness and collaboration.
Installation Manager for HVAC and Plumbing
Wilson Brothers
Pepperell
01.2017 - 01.2025
- Coordinated installation schedules for projects across multiple sites.
- Planned, coordinated, and monitored all aspects of installations to ensure customer satisfaction.
- Led a team of technicians during equipment setup and testing.
- Supervised field installation staff and handled escalated issues to maintain progress.
- Trained staff on installation procedures and safety protocols.
- Conducted site assessments to determine installation requirements and logistics.
- Resolved on-site issues promptly to maintain workflow efficiency.
Education
Master plumber
Cape Cod Plumbing School
Auburn01-2009
Skills
- HVAC systems
- Plumbing installation
- Safety compliance
- Project coordination
- Customer relationship management
- Problem solving
- Effective communication
- Team leadership
- Training and development
- Teamwork and collaboration
Affiliations
- Volunteer fire fighter-Lieutenant
Timeline
HVAC and Plumbing Sales
Wilson Brothers
02.2025 - Current
Installation Manager for HVAC and Plumbing
Wilson Brothers
01.2017 - 01.2025
Master plumber
Cape Cod Plumbing School