Eric Brown Jr
Randolph
Summary
Reliable Service Driver with proven track record in customer service and safety compliance. Equipped with relevant skills such as efficient route planning, vehicle maintenance knowledge and strong communication abilities. Previous roles have demonstrated success in maintaining customer satisfaction while ensuring timely deliveries. Consistently recognized for ability to handle high-pressure situations, resolve conflicts and provide exceptional service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Technician
Akiki And Sons
Hyde Park, MA
03.2026 - Current
- Diagnosed and repaired mechanical issues in equipment, ensuring optimal performance.
- Conducted regular maintenance checks to prevent operational downtime and enhance reliability.
- Collaborated with team members to troubleshoot complex service challenges effectively.
- Provided exceptional customer service by addressing client concerns promptly and professionally.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Service Driver
Express Towing & Recovery
Weymouth, Massachusetts
01.2025 - 03.2026
- Regularly cleaned interior and exterior of vehicles according to company standards.
- Communicated with dispatch regarding traffic conditions, delays, or other issues encountered on routes.
- Provided prompt and reliable AAA roadside assistance, enhancing customer experience through effective service delivery.
Ambulance Driver
Brewster Ambulance
Weymouth, Massachusetts
05.2024 - 05.2025
- Provided emotional support to family members while transporting critically ill patients.
- Communicated effectively with dispatch staff regarding patient pickup requests and arrival times.
- Maintained the cleanliness of ambulance interior, exterior and equipment.
- Responded promptly to emergency calls by driving safely at high speeds when necessary.
- Assisted paramedics in loading stretchers into the back of an ambulance when required.
Assistant Store Manager
Pet Supplies Plus
Quincy, Massachusetts
10.2021 - 05.2024
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Trained new employees on store policies, procedures and customer service standards.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
Event Security Guard
Securitas Security Services USA
Boston, Massachusetts
09.2019 - 03.2020
- Coordinated with law enforcement officials when necessary for additional support during large-scale events.
- Performed post-event inspections of facilities for damages caused by guests, vendors, or other external sources.
- Provided guidance on crowd control management during events.
Education
High School Diploma -
Blue Hills Regional
Canton, MA06.2017
Skills
- Vehicle maintenance
- Emergency response
- Road safety
- Customer service
- Route planning
- Time management
- Team collaboration
- Basic mechanical repair
- Punctuality
- Strong customer service
- Installation and repair
- Attention to detail
- Valid Driver's license
Accomplishments
- CPR Certified
- Emergency Medical Technician - Basic
- Forklift Certified
Certification
- CPR Certified.
- OSHA 10 Hour Certified.
Timeline
Service Technician
Akiki And Sons
03.2026 - Current
Service Driver
Express Towing & Recovery
01.2025 - 03.2026
Ambulance Driver
Brewster Ambulance
05.2024 - 05.2025
Assistant Store Manager
Pet Supplies Plus
10.2021 - 05.2024
Event Security Guard
Securitas Security Services USA
09.2019 - 03.2020
High School Diploma -
Blue Hills Regional