Eric Hovsepian
Burlington
Summary
Sales & Customer Success Professional
Dynamic sales and customer service professional recognized for consistently exceeding revenue targets and building robust client relationships. Expertise in lead generation and project management, leveraging data analytics to inform strategies and drive brand visibility through effective team collaboration and training initiatives.
Overview
3
3
Languages
6
6
years of professional experience
Work History
Senior Business Development Representative
Mimecast
06.2026 - Current
- Generated over $680K in qualified sales pipeline and contributed to $120K in closed-won revenue through strategic prospecting and business development.
- Facilitated training sessions for junior team members on sales techniques.
- Developed relationships with key decision makers within target accounts.
- Worked closely with the sales team to develop strategies for achieving sales targets and increasing revenue.
- Engaged in networking activities to enhance brand visibility and partnerships.
- Provided feedback on product features and functionality based on customer needs.
Business Development Representative
Mimecast
04.2025 - Current
- 2026 Fiscal Year: 125% to goal
- Conduct high-volume outreach via phone, email and LinkedIn, averaging 200 + activities per day and consistently exceeding weekly meeting quotas
- Prospected and qualified inbound and outbound leads to build strong pipeline of IT and security decision-makers in mid-market and enterprise accounts
- Collaborated with marketing and sales enablement to refine messaging and align on targeted verticals and campaigns for improved outreach
- Delivered consistent pipeline contribution, influencing or closing revenue each quarter
Retail Sales Representative
T-Mobile
05.2022 - 04.2025
- Recognized as a Top 5 Performing Sales Representative of the New England District
- Consistently met monthly sales targets and quotas
- Managed incoming customer traffic to generate leads, address inquiries, and resolve issues, enhancing brand loyalty
- Developed interpersonal relationships with diverse clientele to drive client retention
- Demonstrated and trained peer sales team members on products, selling and operational skills to maximize sales
- Analyzed consumer account history using data tools to implement effective up-selling techniques
- Managed store opening and closing procedures, ensuring accurate financial reconciliation and sales dashboard reporting.
- Oversaw store inventory management processes.
- Hardware troubleshooting identifying and resolving issues with various mobile smart devices
Host, Customer Service
Border Café
04.2020 - 09.2020
- Enthusiastic ambassador serving as the first point of contact for guests, consistently exhibiting friendly and approachable demeanor and efficient communication with guests and staff
- Managed high-volume traffic in fast-paced environment, displaying professionalism and problem-solving skills to ensure guest satisfaction
- Adapted to changing team needs by covering shifts, demonstrating team-player attitude and flexibility
Education
B.S. - Business Administration, Management Information Systems, Marketing
Manning School of Business
Lowell, MA, USA05-2024
Skills
- Lead Generation
- Sales Strategies
- Sales Technology
- SalesForce
- CRM Systems
- Pipeline development
- Analytics
- Reporting
- Project management
- Client Relationship Building
- Client retention
- Territory management
- Microsoft Office
- POS Systems
- AI tools
- Team collaboration
- Training facilitation
Volunteering And Interests
- A member of various community organizations - engaging in relief missions and fundraising efforts
- Youth member of Armenian Evangelical Youth Federation - attending national conferences and retreats
Languages
English
Native or Bilingual
Armenian
Professional Working
Spanish
Professional Working
Timeline
Senior Business Development Representative
Mimecast
06.2026 - Current
Business Development Representative
Mimecast
04.2025 - Current
Retail Sales Representative
T-Mobile
05.2022 - 04.2025
Host, Customer Service
Border Café
04.2020 - 09.2020
B.S. - Business Administration, Management Information Systems, Marketing
Manning School of Business