Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Eric Mancilla

Worcester

Summary

Dynamic professional with extensive experience at Mass Health, excelling in team leadership and performance monitoring. Proven track record in logistics management and process improvement, enhancing workflow efficiency. Bilingual communicator skilled in customer service, adept at resolving complex issues and driving team success through strategic planning and employee coaching.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Supervisor

Mass Health
Marlborough
01.2023 - Current
  • Directed and supervised a team of 15 in managing MassHealth cases to ensure benefit access for eligible members.
  • Monitored employee performance metrics, reporting results to leadership for informed decision-making.
  • Conducted regular quality reviews to ensure accuracy and timeliness of casework.
  • Resolved complex escalated cases efficiently, ensuring fair issue resolution.
  • Developed and implemented operational policies to enhance workflow efficiency and accuracy.
  • Tracked project progress and provided timely feedback during weekly team meetings.
  • Identified workflow bottlenecks, recommending improvements to boost overall productivity.
  • Provided ongoing coaching and performance feedback to enhance team confidence and outcomes.

Referral Coordinator /Respiratory Technician

Regional Home Care
Boston
10.2020 - Current
  • Coordinated patient referrals with doctors' offices to ensure efficient processes.
  • Communicated with patients via email and phone, providing support and guidance.
  • Maintained accurate and updated patient records in the system.
  • Prepared and shipped oximeters for home overnight testing.
  • Developed extensive knowledge of respiratory products to address patient inquiries.
  • Supported daily office operations by managing administrative tasks effectively.
  • Participated in departmental quality assurance activities to enhance service delivery.
  • Collaborated with healthcare professionals on comprehensive patient care plans.

Logistics Coordinator

UrthPact
Leominster
02.2017 - 10.2020
  • Served as communication link between clients and internal teams to coordinate shipping and order fulfillment.
  • Processed invoices and maintained clear records for all shipments.
  • Handled customer inquiries, ensuring timely follow-up and resolution.
  • Coordinated daily transportation activities, including scheduling, routing, tracking, and documentation.
  • Created reports on freight costs, delivery timelines, and invoices to inform decision-making.
  • Assisted in developing processes for receiving, storing, and distributing materials effectively.
  • Organized shipments according to customer requirements while monitoring compliance with safety regulations.
  • Developed strategies to optimize stock levels for timely availability of goods.

Warehouse Inventory Control Supervisor

Cabela's
Hudson
09.2017 - 07.2019
  • Managed store inventory, tracking stock levels and processing incoming and outgoing items.
  • Handled returns and damages through vendors, ensuring timely resolutions.
  • Maintained organized inventory space, facilitating accurate stock management.
  • Coordinated with purchasing department to guarantee on-time delivery of materials.
  • Regularly reconciled computer-generated reports with physical counts for accurate inventory control.
  • Resolved customer complaints regarding incorrect item selection or late deliveries efficiently.
  • Scheduled staff shifts based on forecasted workloads to maintain adequate staffing.
  • Implemented RFID scanning systems to enhance warehouse efficiency.

Loss Prevention

Walmart
Leominster
01.2014 - 09.2017
  • Monitored store activity to deter theft and minimize shrinkage effectively.
  • Implemented comprehensive loss prevention initiatives to increase profitability.
  • Developed detailed procedures addressing inventory shrinkage and loss incidents.
  • Trained new employees on adherence to loss prevention policies and protocols.
  • Enforced strict compliance with loss prevention measures during cash handling operations.
  • Coordinated weekly scheduling for team members and assisted in merchandising efforts.
  • Contributed actively to store meetings focused on enhancing loss prevention strategies.
  • Identified potential loss prevention issues by monitoring store trends and activities.

Education

Associate of Arts - Business Ethics

Mount Wachusett Community College
Gardner, MA
01-2016

High school or equivalent - General Studies

Leominster Senior High School
Leominster, Massachusetts
06.2013

Skills

  • Logistics management
  • Team collaboration
  • Bilingual communication
  • Strategic planning
  • Customer service
  • Cash handling
  • Inventory management
  • Leadership skills
  • Shipping coordination
  • Inventory control
  • Communication skills
  • Computer proficiency
  • Interpersonal skills
  • Team leadership
  • Employee coaching
  • Process improvement
  • Time management
  • Payroll processing
  • Safety protocols
  • Department organization
  • Attention to detail
  • Verbal and written communication
  • Decision-making skills
  • Performance monitoring

Certification

  • CPR & First Aid, 03/19, Present
  • Driver's License

Languages

Spanish
Limited
English
Full Professional

References

References available upon request.

Timeline

Supervisor

Mass Health
01.2023 - Current

Referral Coordinator /Respiratory Technician

Regional Home Care
10.2020 - Current

Warehouse Inventory Control Supervisor

Cabela's
09.2017 - 07.2019

Logistics Coordinator

UrthPact
02.2017 - 10.2020

Loss Prevention

Walmart
01.2014 - 09.2017

Associate of Arts - Business Ethics

Mount Wachusett Community College

High school or equivalent - General Studies

Leominster Senior High School

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