Eric Mulford
East Bridgewater,MA
Summary
Dynamic and results-driven professional with extensive experience at Dunkin' Donuts, excelling in baking techniques and customer service. Proven ability to enhance product quality and customer satisfaction while maintaining high cleanliness standards. Strong team collaborator with effective time management skills, consistently achieving operational efficiency in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Baker/other
Dunkin' Donuts
10.2024 - 02.2025
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
Stable Hand
Beland Stables
01.2024 - 04.2024
- Maintained clean stables for optimal horse health and safety standards.
- Maintained saddles, bridles, and riding gear and helped fit items to specific horses.
- Demonstrated strong multitasking abilities while managing multiple responsibilities within fast-paced stable environments.
- Worked with ranch hands to clean stables and riding areas.
Sales Representative
Smart Green Solar
10.2023 - 02.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
Shift Leader
Walgreens
06.2020 - 10.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Shift Leader
KFC/Taco Bell
10.2012 - 03.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
High School Diploma -
Nantucket High School
Nantucket, MA06-2004
Skills
- Food safety
- Customer service
- Cash handling
- Time management
- Team collaboration
- Equipment operation
- Sanitation practices
- Conflict resolution
- Team player
- Active listener
- Food safety and sanitation
- Kitchen safety
- Cleanliness standards
- Oven operation
Timeline
Baker/other
Dunkin' Donuts
10.2024 - 02.2025
Stable Hand
Beland Stables
01.2024 - 04.2024
Sales Representative
Smart Green Solar
10.2023 - 02.2024
Shift Leader
Walgreens
06.2020 - 10.2023
Shift Leader
KFC/Taco Bell
10.2012 - 03.2020
High School Diploma -
Nantucket High School
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