Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Santiago

Revere

Summary

My name is Eric Santiago. I possess six years of experience within the pest control industry, demonstrating expertise in customer service and sales. I am recognized as a quick learner, typically mastering new skills and processes within a week to achieve efficient and effective results. My strong work ethic has often led to roles with minimal supervision, including leadership positions. Furthermore, I am proficient in technology, with a typing speed of 50-60 words per minute, and possess a working knowledge of Microsoft Office Suite and Excel spreadsheets. I have a proven track record of training new employees, leveraging my rapid learning capabilities and established work methodologies. I am bilingual in both English and Spanish. I also understand a bit of Portuguese and have had clients in the past whom I serviced that only spoke Portuguese. I have very good phone etiquette and tend to respond to requests the same day.Possessing fluency in both English and Spanish, and some Portuguese. Furthermore, I maintain excellent phone etiquette and prioritize same-day responses to all inquiries.Currently, I am employed within the pest control sector, possessing a valid pesticide applicator license, and simultaneously completing my allied health program with a focus on sterile processing. My long-term objective involves returning to higher education to pursue a degree in radiology or environmental sciences while maintaining my professional commitments.

Overview

11
11
years of professional experience

Work History

Pest Control Technician

Modern pest services
Woburn
10.2024 - Current
  • Inspected residential and commercial properties for pest infestations and damage.
  • Applied pest control treatments using safe and effective methods and products.
  • Educated clients on pest prevention techniques and maintenance strategies.
  • Trained new technicians on company procedures, tools, and safety protocols.
  • Mixed chemicals according to label directions in order to create effective solutions for treating pests.
  • Conducted interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers.
  • Recognized for consistent quality service and efficiency.
  • Attended workshops and seminars hosted by employer to keep current on methods regarding pest control.
  • Used ladders or lifts when necessary for access into attics or crawl spaces where pests may be found.
  • Collaborated with sales teams to provide estimates and recommendations for pest control services.
  • Service all DANA FARBER CANCER INSTITUTE BUILDINGS (8 in total) for pests.

Mail Services Lead

Fast mailing Co
Randolph
11.2023 - 08.2024
  • Managed daily mail operations ensuring efficient workflow and timely delivery.
  • Supervised team members, providing training and support for mail handling procedures.
  • Coordinated logistics for incoming and outgoing mail, optimizing processing times.
  • Assisted in the organization of payroll processes and the establishment of payment protocols
  • Oversaw fleet vehicle operations
  • Implemented safety protocols to maintain secure handling of sensitive materials.
  • Ensured compliance with postal regulations and organizational policies during operations.

Lead Pest Control Technician

GreenHow
Newton Center
03.2019 - 08.2023
  • Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
  • Applied chemical solutions on building surfaces to eliminate pests.
  • Train Technicians on applying pesticides safely and correctly.
  • Generating sales and leads
  • Perform termite Inspections
  • Maintain company vehicle
  • Wrote detailed reports for each job, noting sanitation and structural issues that could potentially lead to pest activity.
  • Achieved consistent Number% customer satisfaction rate.
  • Attended company workshops and seminars to learn about most up-to-date information and methods regarding pest control.
  • Deployed physical baits, glue boards and traps to catch and eliminate interior pests.
  • Inspected commercial and residential buildings and structures for pest issues.
  • Adhered to most stringent safety procedures when applying chemicals.
  • Conducted property and building walk-throughs to assess conditions, identify infestations and isolate sources.
  • Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
  • Inspected equipment for proper functionality to effectively facilitate application.
  • Drove to customer residences and places of business to inspect for pests.
  • Performed general pest control solutions such as bed bug and termite inspections and treatments.
  • Completed required treatment documentation while on-site and returned paperwork to office for processing.
  • Calculated expected costs, obtained payment and provided customers with documentation to maintain accounting accuracy.
  • Provided free home inspections to potential clients in effort to increase company exposure and business leads.
  • Applied basic mathematical skills to properly calculate fumigant needs for specific building size and exterior footprint.
  • Utilized site data and diagrams to identify optimal treatment plans and prevent recurrence of infestation.
  • Uncovered structural issues caused by termites and notified customer.
  • Drafted and completed service agreements with high level of accuracy.
  • Factored in current climate and property specifications when preparing and applying chemicals.
  • Earned strong positive feedback from customers demonstrated through positive social media reviews.

Material Handler

Staples
Sharon
10.2018 - 09.2019
  • Transported inventory items to appropriate locations.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Packed items into appropriate containers for shipment.
  • Removed imperfect products from shipment lines.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Received and unpacked shipments and new equipment as directed.
  • Attached identifying tags to containers to mark with identifying shipping information.
  • Performed cycle counts and inventory control to accurately track product levels.
  • Monitored production schedule to keep proper amount of inventory on hand.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Fastened receipts, packing slips and bills of lading, to shipments leaving facility.
  • Operated equipment while observing standard safety procedures.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Strapped items down over protective padding to secure throughout transportation.

Parcel Delivery Driver

ABC Package Expres
Springfield
10.2016 - 11.2018
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.

Material Handler Team Lead

Field Companies
Watertown
12.2014 - 08.2016
  • Handled day-to-day shipping and receiving overseeing more than Number packages per day.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Conducted inventory audits with Number% accuracy following company procedures.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.

Wheelchair Van Driver

Quality Assurance Transportation
Waltham
10.2014 - 11.2015
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
  • Helped passengers with luggage, collected fares at and politely answered questions.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
  • Assisted elderly and disabled passengers entering and exiting shuttle.
  • Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
  • Adhered to tight schedule and met departure and arrival deadlines.
  • Protected riders with good driving habits, emergency first aid and discrete handling of special circumstances.
  • Planned routes based on knowledge of local areas, GPS information and customer preferences.
  • Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
  • Collaborated with dispatchers to stay on top of pickups and dropoffs and adapted quickly to changing assignments.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Helped passengers with luggage, collected fares and politely answered questions.
  • Maintained energy and enthusiasm in fast-paced environment.

Education

Termite And Wood Destroying Organisms

Indiana University - Purdue University Indianapolis
Indianapolis, IN
03.2018 - 03/2019

High School Diploma -

Urban Science Academy
West Roxbury, MA

Some College (No Degree) - Allied Healthcare

Bunker Hill Community College
Charlestown, MA

Skills

  • Complex Problem-Solving
  • Customer Needs Assessments
  • Chemical Storage
  • Pesticide Safety
  • Site Inspection
  • Natural Pesticides
  • Basic Mathematical Skill
  • Customer Safety
  • Data Entry
  • Client Support
  • Paperwork Drafting
  • Customer Inquiries
  • Project Deadlines
  • Creative Solutions
  • Product Knowledge
  • Customer Satisfaction
  • Reading Comprehension
  • Social Perceptiveness
  • Efficient Service
  • Administrative Support
  • Customer Contact
  • Equipment Cleaning and Maintenance
  • Hazardous Material Handling
  • Hand Trucks and Dollies
  • PPE Policy Adherence
  • Visual Inspections
  • Equipment Inspection
  • Material Shelving
  • Load Verification
  • Forklift Operation
  • Attention to Detail
  • Customer Service
  • Loading and Unloading
  • Container Tagging and Marking
  • Warehouse Safety
  • Paperwork Completion
  • Teamwork and Collaboration
  • Truck Driving
  • Heavy Lifting
  • Material Audits
  • Completing Estimates
  • Material and Supply Inventory
  • Electric Pallet Jacks
  • Pickups and Deliveries
  • Time, Mileage and Fuel Tracking
  • Federal and State Driving Regulations
  • Passenger Security
  • Transporting Clients
  • Valid Driver's License
  • Apple IOS
  • Printers and Peripherals
  • Microsoft Tools
  • Sales/lead associate
  • Safety compliance
  • Chemical application
  • Property inspection
  • Customer education
  • Equipment maintenance
  • Sales collaboration
  • Regulatory knowledge
  • Attention to detail
  • Time management
  • Team mentoring
  • Termite treatment
  • Fumigation techniques
  • Service sales
  • Reporting and documentation
  • Public health awareness
  • Data entry
  • Organic pest control
  • Reports and documentation
  • Chemicals handling
  • Chemical application experience
  • Communicative and articulate
  • Client education
  • Quality assurance
  • Effective communication
  • Customer relationship
  • Pest biology
  • Team oversight
  • Strong math skills
  • Lead Technician
  • Training of new technicians
  • Sales and customer service reports

Timeline

Pest Control Technician

Modern pest services
10.2024 - Current

Mail Services Lead

Fast mailing Co
11.2023 - 08.2024

Lead Pest Control Technician

GreenHow
03.2019 - 08.2023

Material Handler

Staples
10.2018 - 09.2019

Termite And Wood Destroying Organisms

Indiana University - Purdue University Indianapolis
03.2018 - 03/2019

Parcel Delivery Driver

ABC Package Expres
10.2016 - 11.2018

Material Handler Team Lead

Field Companies
12.2014 - 08.2016

Wheelchair Van Driver

Quality Assurance Transportation
10.2014 - 11.2015

High School Diploma -

Urban Science Academy

Some College (No Degree) - Allied Healthcare

Bunker Hill Community College
Eric Santiago