Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Shifman

Boston,MA

Summary

Dynamic professional with a proven track record at Massachusetts General Hospital, excelling in administrative coordination and patient service.

Overview

3
3
years of professional experience

Work History

Patient Service Coordinator

Massachusetts General Hospital
Boston, MA
01.2024 - Current
  • Verified patients' insurance eligibility and benefits coverage for the MGH Voice Center.
  • Answered incoming calls, scheduled appointments and filed medical records at Vincent Obstetrics at MGH.
  • Assisted providers with administrative duties for over 150 patients per day at the outpatient Obstetrics Center.

Customer Service Associate

Primitiv Boston
Boston, MA
06.2023 - 12.2023
  • Provide exceptional service to customers by leveraging comprehensive knowledge of premium product lines.
  • Collaborate with inventory team to ensure accurate daily audits of all SKUs.
  • Assisted management in developing and implementing winning marketing strategies to increase average cart sizes from $40 to $60 and drive foot traffic.

Patient Service Agent

Commonwealth Alternative Care
Cambridge, MA
05.2022 - 04.2023
  • Pleasantly greeted patients, asking open-ended questions to identify which products could provide relief.
  • Provided exceptional service to every patient by leveraging extensive knowledge of potential medical usage of cannabis.
  • Established compliance with all Cannabis Control Commission regulations and company SOPs using strong problem-solving skills and attention to detail.

Patient Service Coordinator

Massachusetts General Hospital
Boston, MA
08.2021 - 05.2022
  • Coordinated multiple clinic schedules for doctors in MGH Cancer Center and Newborn Development divisions.
  • Provided exceptional customer service to foster welcoming and professional environments for patients.
  • Accurately collected and organized records, referrals, and insurance information for new patients.

Education

Bachelor of Science - Journalism

Emerson College
Boston, MA
09.2017 - 2021.05

Skills

Microsoft Office Suite/Google Workspaces

Data Entry

EPIC Software

Administrative Support

Timeline

Patient Service Coordinator

Massachusetts General Hospital
01.2024 - Current

Customer Service Associate

Primitiv Boston
06.2023 - 12.2023

Patient Service Agent

Commonwealth Alternative Care
05.2022 - 04.2023

Patient Service Coordinator

Massachusetts General Hospital
08.2021 - 05.2022

Bachelor of Science - Journalism

Emerson College
09.2017 - 2021.05

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Eric Shifman