Eric Shifman
Boston,MA
Summary
Dynamic professional with a proven track record at Massachusetts General Hospital, excelling in administrative coordination and patient service.
Overview
3
3
years of professional experience
Work History
Patient Service Coordinator
Massachusetts General Hospital
Boston, MA
01.2024 - Current
- Verified patients' insurance eligibility and benefits coverage for the MGH Voice Center.
- Answered incoming calls, scheduled appointments and filed medical records at Vincent Obstetrics at MGH.
- Assisted providers with administrative duties for over 150 patients per day at the outpatient Obstetrics Center.
Customer Service Associate
Primitiv Boston
Boston, MA
06.2023 - 12.2023
- Provide exceptional service to customers by leveraging comprehensive knowledge of premium product lines.
- Collaborate with inventory team to ensure accurate daily audits of all SKUs.
- Assisted management in developing and implementing winning marketing strategies to increase average cart sizes from $40 to $60 and drive foot traffic.
Patient Service Agent
Commonwealth Alternative Care
Cambridge, MA
05.2022 - 04.2023
- Pleasantly greeted patients, asking open-ended questions to identify which products could provide relief.
- Provided exceptional service to every patient by leveraging extensive knowledge of potential medical usage of cannabis.
- Established compliance with all Cannabis Control Commission regulations and company SOPs using strong problem-solving skills and attention to detail.
Patient Service Coordinator
Massachusetts General Hospital
Boston, MA
08.2021 - 05.2022
- Coordinated multiple clinic schedules for doctors in MGH Cancer Center and Newborn Development divisions.
- Provided exceptional customer service to foster welcoming and professional environments for patients.
- Accurately collected and organized records, referrals, and insurance information for new patients.
Education
Bachelor of Science - Journalism
Emerson College
Boston, MA 09.2017 - 05.2021
Skills
Microsoft Office Suite/Google Workspaces
Data Entry
EPIC Software
Administrative Support
Timeline
Patient Service Coordinator
Massachusetts General Hospital
01.2024 - Current
Customer Service Associate
Primitiv Boston
06.2023 - 12.2023
Patient Service Agent
Commonwealth Alternative Care
05.2022 - 04.2023
Patient Service Coordinator
Massachusetts General Hospital
08.2021 - 05.2022
Bachelor of Science - Journalism
Emerson College
09.2017 - 05.2021