Erica Flores
Everett
Summary
Compassionate professional in social and community service management, known for high productivity and efficiency in task completion. Recommends best resources and courses of action to benefit individuals needs and return each to optimal quality of life. Demonstrates empathy, and leadership, ensuring successful project outcomes and positive community impact.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Case Manager
Housing Families
Malden
05.2024 - 07.2025
- Conducted intake assessments to gather client information and identify needs.
- Coordinated referrals to community resources and support programs for clients.
- Developed care plans based on individual client assessments and goals.
- Participated in team meetings to discuss client progress and service coordination.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Covid Specialist
Cataldo Ambulance
Malden
08.2020 - 02.2023
- Oversee Covid testing sites at different locations and make sure test would get delivered in a timely manner.
- Assisted in developing training materials for new team members.
- Communicated project status and progress to team members regularly.
- Implemented process improvements to enhance operational efficiency.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
Education
Associate of Arts - Liberal Arts
Bunker Hill Community College
Charlestown, MA 10.2021 - 10.2023
Skills
- Care plan development
- Client assessment
- Crisis intervention
- Covid testing procedures
- Operation oversight
- Team communication
Languages
Spanish
Native/ Bilingual
Certification
- Basic Life Support (BLS) Provider, American Heart Association, Issued: Jan 2025 - Expires: Jan 2027
References
References available upon request.
Timeline
Case Manager
Housing Families
05.2024 - 07.2025
Associate of Arts - Liberal Arts
Bunker Hill Community College
10.2021 - 10.2023
Covid Specialist
Cataldo Ambulance
08.2020 - 02.2023